Customer Care Assistant III

The Digital Health Agency, a body corporate established by the Digital Health Act No. 15 of 2023, is recruiting a Customer Care Assistant III (grade DHA 9, 1 post, vacancy number DHA/57/2026). Applications must reach the Agency on or before 1 December 2026 at 5:00 pm (East African Time).

Key facts

• Role: Customer Care Assistant III
• Employer: Digital Health Agency (DHA)
• Reference: DHA/57/2026
• Grade: DHA 9
• Posts: 1 post
• Deadline: Tuesday, 1 December 2026, 5:00 pm EAT
• How to apply: dha.go.ke/careers (online)

The official advert is a summary table. Detailed job descriptions, specifications and (for IRA) the terms of offer are published on the agency website. This listing does not invent requirements that are not in the official advert table.

How to apply

The official advert says candidates must apply online by completing the application process on the Digital Health Agency website. The portal application process includes attaching a curriculum vitae, application letter, national identification card, academic and professional certificates, testimonials and copies of Chapter Six requirements.

1. Read the detailed job description and specifications on dha.go.ke/careers (also at dha.go.ke/opportunities/careers).
2. Submit your application online through the process on that website.
3. Applications must reach the Agency on or before 1 December 2026 at 5:00 pm (East African Time).

The application letter should be addressed to the Chief Executive Officer, Digital Health Agency, P.O. Box 29409–00100, Nairobi.

Applicants must satisfy Chapter Six of the Constitution by submitting valid and current copies of: a Certificate of Good Conduct from the Directorate of Criminal Investigations; a KRA tax compliance certificate; a HELB clearance certificate; EACC clearance; and a report from an approved credit reference bureau. Canvassing will lead to automatic disqualification. Only shortlisted candidates will be contacted.

The Digital Health Agency is an equal opportunity employer committed to diversity, inclusion and gender equality. Persons with disabilities and individuals from marginalized and minority communities are encouraged to apply.

Recruitment by public bodies in Kenya is free. These agencies do not charge a fee to apply, shortlist or offer a job. Nobody can sell you a slot. See how to spot fake job adverts.

Source: official Digital Health Agency advertisement of vacant positions (references DHA/13/2026 to DHA/62/2026), as published by MyGov on 10 November 2026, with applications directed to dha.go.ke/careers. If anything here differs from the official advert, the official advert wins.