Kenya’s automotive sector is thriving, with vehicle sales soaring by 73% in Q1 2025, fueled by economic recovery and a shift toward sustainable transport. For professionals seeking director jobs in Kenya or Scania Group jobs, the Services Director role at Scania East Africa, posted on October 13, 2025, is a standout among employment opportunities in Kenya. This senior leadership position offers a chance to drive service excellence and profitability in a high-growth industry, making it a prime pick for ambitious candidates looking to advance their careers in automotive jobs in Kenya.
Scania East Africa, a leading distributor of premium trucks, buses, and coaches across Kenya, Tanzania, Uganda, and Rwanda, is a key player in sustainable mobility. With operations in Nairobi, Mombasa, and Nakuru, Scania’s focus on battery electric vehicles (BEVs) and renewable fuels aligns with Kenya’s push for green transport. This role is more than a job—it’s an opportunity to shape the future of East Africa’s automotive landscape while building a legacy in one of the region’s most dynamic sectors.
Role Overview: Steering Service Excellence in East Africa
As Services Director, you’ll report to the Managing Director, East Africa, and lead Scania East Africa’s service strategy. Your mission is to drive growth, profitability, and customer satisfaction by overseeing service delivery, parts supply, and workshop operations across the regional network. In a market where Kenya automotive industry trends emphasize efficient aftersales and digital integration, this role demands strategic vision and operational expertise, making it a top-tier choice among senior management jobs in Kenya.
You’ll align local strategies with Scania’s global vision, leveraging the Scania Retail System (SRS) to implement lean processes and innovative service solutions. This position is ideal for leaders passionate about delivering customer-centric results in a fast-evolving industry.
Key Responsibilities: Driving Growth and Innovation
The Services Director role is a blend of strategic planning and hands-on leadership. Your core duties include:
- Develop Service Strategy: Craft and execute the Business Unit’s Services strategy, covering Parts, Service Sales, and Workshop Operations, in line with Scania’s global standards.
- Boost Profitability: Implement pricing and sales strategies to grow market share and maximize profitability in East Africa’s competitive market.
- Streamline Operations: Oversee Service Operations to meet financial, operational, and customer satisfaction goals, ensuring seamless delivery across workshops.
- Lead High-Performing Teams: Mentor and develop teams, fostering competence, succession planning, and a culture of excellence.
- Build Strategic Partnerships: Collaborate with retail management and internal departments to enhance service delivery and share best practices.
- Innovate Service Offerings: Create customer-focused solutions by engaging with the network and addressing evolving needs.
- Promote Continuous Improvement: Champion the Scania Retail System (SRS), implementing lean processes, benchmarking performance, and standardizing operations for efficiency.
These responsibilities highlight the role’s impact on Scania’s regional success, making it a pivotal opportunity for Kenyan job seekers with leadership experience.
Qualifications and Competencies: What You Need to Succeed
Scania seeks candidates with a proven track record in senior management and a passion for operational excellence. Here’s what you’ll need to stand out in this competitive employment opportunity in Kenya:
Desirable Experience & Qualifications:
- Extensive senior management experience in Wholesale, Retail operations, Services, Workshops, and Parts strategy.
- Strong knowledge of Services IT systems, including architecture and operational procedures.
- Experience ensuring compliance with Safety, Health, Environment (SHE) and SRS principles.
- Higher education or equivalent professional experience, paired with robust business acumen.
- Proven leadership in a similar senior role, ideally in the heavy vehicle or B2B industry, with P&L responsibility.
- Extensive experience managing large teams.
- Fluency in English.
Personal Competencies:
- Strategic and analytical thinker, capable of turning high-level goals into actionable plans.
- Adaptable problem-solver with strong decision-making skills in dynamic markets.
- Collaborative leader who builds trust and influences senior stakeholders.
- Results-driven, with a focus on customer satisfaction and operational excellence.
- Excellent communication and interpersonal skills for managing diverse teams.
Why This Role Stands Out in Kenya’s Job Market
The Kenya automotive industry is a vital economic driver, contributing to GDP through manufacturing, logistics, and aftersales services. With Kenya’s focus on local vehicle assembly and sustainable transport, this Services Director role offers a chance to lead in a high-impact sector. It combines competitive remuneration with the opportunity to influence East Africa’s automotive future, making it one of the most prestigious director jobs in Kenya.
Application Tips: How to Secure This Role
To boost your chances of landing this role, follow these career advice tips for Kenyan job seekers:
- Customize Your CV: Highlight senior management experience in automotive or B2B sectors, focusing on P&L achievements and team leadership.
- Showcase Technical Skills: Emphasize expertise in Services IT, SRS, and SHE compliance to align with Scania’s priorities.
- Highlight Leadership Impact: Use your cover letter to demonstrate how you’ve driven profitability and team success in past roles.
- Align with Scania’s Mission: Reflect Scania’s commitment to sustainability and innovation in your application.
- Polish Your Application: Ensure your CV and cover letter are error-free and tailored to this role.
How to Apply
Ready to accelerate your career? Follow these steps to apply:
- Visit The Scania Careers Page.
- Search for the “Services Director – Scania Group” listing.
- Click “Apply Now” and complete the online application form.
- Upload your tailored CV and cover letter.