Job Description
Customer Service Jobs, KEPSA-Ajira Jobs.
Thank you for your interest in the Virtual Customer Service Agent position under the KEPSA Ajira Program in partnership with Collective Business Solutions.
Are You a Dynamic, People-Oriented Professional Ready to Thrive in a Virtual Environment?
The KEPSA Ajira Program, in partnership with Collective Business Solutions, is seeking talented Virtual Customer Service Agents to join a team that values professionalism, integrity, and excellence.
If you are passionate about delivering exceptional customer experiences, tech-savvy, and ready to work in a fast-paced virtual setting — this opportunity is for you!
About Us
At Collective Business Solutions, we believe that our external success is driven by our internal operational excellence. We specialize in creating a supportive and efficient virtual environment where talented professionals can do their best work.
Our culture is founded on professionalism, integrity, and results, empowering our executives and clients to focus on high-level strategy and growth.
The Opportunity
We are looking for a Virtual Customer Service Agent to manage a variety of administrative and client-facing tasks that support business operations and ensure customer satisfaction. You will be responsible for handling communications, managing client relationships, and maintaining efficient service delivery in a digital workspace.
Key Responsibilities
- Answer and respond to emails and phone calls from customers and clients.
- Serve as the first point of contact for client inquiries and provide timely, accurate responses.
- Manage large volumes of incoming calls and digital correspondence.
- Identify and assess customer needs to achieve satisfaction and loyalty.
- Build and maintain strong client relationships through open and professional communication.
- Provide accurate, valid, and complete information using approved systems and tools.
- Handle customer complaints, offer effective solutions, and ensure follow-up to resolution.
- Keep records of customer interactions, process accounts, and file documents appropriately.
- Follow company communication procedures, guidelines, and service policies.
The Ideal Candidate Will Be
- A strong communicator and relationship-builder, confident in engaging with clients at all levels.
- Proactive, tech-savvy, and adaptable, capable of managing changing priorities in a virtual setting.
- A team player who collaborates effectively and shares knowledge to achieve collective goals.
Qualifications and Experience (The Essentials)
- A Bachelor’s Degree in Business Administration or a related field (preferred).
- At least 1 year of proven experience as an administrative assistant, personal assistant, or virtual assistant.
- Experience using CRM systems or software commonly found in BPO environments.
- Previous experience in a virtual assistant or BPO role is an added advantage.
- Demonstrated ability to handle high volumes of diverse tasks with efficiency and accuracy.
Why Join Us
This is your chance to grow your career in Kenya’s expanding digital economy, work remotely with a high-performing team, and contribute to meaningful business outcomes across borders.
How to Apply
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