Job Description
Procurement Jobs, Vivo Fashion Group Jobs.
Job Purpose
The Retail Training & Development Manager plays a pivotal role in building a culture of retail excellence across Vivo stores. The role is responsible for designing and implementing structured learning and capability-building programs that align with the company’s retail standards, customer journey framework, and commercial goals.
Key Responsibilities
- Develop and implement a comprehensive Retail Training Framework and Annual Training Calendar.
- Design and deliver engaging training modules on customer experience, sales techniques, product knowledge, retail operations, and leadership.
- Develop and maintain standardized induction, refresher, and leadership training programs across all regions.
- Partner with Retail, HR, and Operations teams to identify skill gaps and design targeted development interventions.
- Establish a ‘train-the-trainer’ system to empower store and cluster leaders as in-store coaches.
- Measure training effectiveness through post-training evaluations, store performance KPIs, and customer experience outcomes.
- Develop tools and dashboards to track training completion, feedback, and ROI.
- Drive a culture of continuous learning and capability growth across the retail network.
- Support leadership development and internal talent mobility through structured pathways.
Key Skills
- Strong facilitation and presentation skills; able to engage and inspire diverse teams.
- Deep understanding of retail operations, customer experience, and sales processes.
- Excellent planning, organization, and program design skills.
- Analytical mindset with ability to link training outcomes to business performance.
- Excellent communication and collaboration abilities across multiple teams and levels.
- Passionate about developing people and fostering continuous improvement.
Qualifications and Experience
- Bachelor’s degree in Human Resources, Business, Education, or related field.
- Professional certification in Learning & Development, Training, or Coaching is an advantage.
- Minimum of 5 years’ experience in retail training, learning and development, or retail operations (fashion/lifestyle retail preferred).
- Demonstrated experience developing and delivering training programs at scale.
- Familiarity with e-learning tools and blended learning methodologies is a plus.
- Proven ability to translate business goals into impactful training initiatives.
How to Apply
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