Job Description
Tours & Travel Jobs. Pesapal Jobs
We are seeking a dynamic and results-driven Tours and Travel Agent to join the Ticketsasa team. The role is dedicated to driving growth across both flight bookings and travel packages, ensuring every customer enjoys an exceptional and seamless travel experience. As the key point of contact, you will turn customers’ dream trips into reality by understanding their needs, preferences, and budgets. Beyond bookings, you will actively promote, market, and upsell travel solutions, including flights, packages, and upgrades while identifying niche opportunities that fuel business expansion.
Key Responsibilities:
Sales Generation & Prospecting
- Proactively identify and reach out to potential customers through various channels, including cold calling, email campaigns, social media outreach, and networking events.
- Develop and maintain a robust pipeline of leads, nurturing relationships, and guiding prospects through the sales process from initial contact to conversion.
- Conduct thorough research to identify target markets, industry trends, and competitor offerings, leveraging insights to refine sales strategies and maximize revenue opportunities.
- Tailor product recommendations and present compelling solutions that align with customers’ interests, preferences, and budgetary considerations, effectively addressing objections and overcoming barriers to purchase.
- Actively promote and sell travel packages, flights, and special offers.
Customer Relationships and Account Management
- Build and maintain strong relationships with both flight and holiday package customers, serving as their trusted advisor for all travel needs.
- Proactively engage with clients to anticipate evolving preferences, identifying cross-selling (flights to holidays, holidays to flights) and upselling opportunities such as upgrades, add-ons, or premium services.
- Advise clients on travel requirements (visas, passports, insurance, health protocols) and provide timely updates on changes affecting both air travel and holiday destinations.
- Manage bookings end-to-end, liaising with airlines, hotels, resorts, and tour operators to ensure accurate itineraries, routing, and schedules.
- Provide seamless support for reservations, check-ins, payments, and post-booking assistance for both flights and packages.
- Draft Quotations and ensure timely, accurate billing for individual, group, and corporate travel (covering both ticketing and holiday packages).
Operational & Business Support
- Liaise with suppliers and negotiate contracts to secure preferred rates and added value for both flights and holiday packages.
- Curate and design holiday packages (local and international) tailored to market demand, customer preferences, and seasonal opportunities.
- Upload, update, and maintain holiday packages and flight deals on the Ticketsasa website to ensure accurate, timely, and attractive offerings.
- Collaborate with the marketing team to design and execute compelling promotions for both air tickets and holiday packages
- Actively seek and utilize client feedback to enhance package content, pricing, and overall service delivery.
You’d be a fit with the Ticketsasa team if you have:
- A Client oriented mindset- You understand that our clients are at the heart of everything we do. Your ability to build authentic connections and anticipate their needs sets you apart.
- Sales & Marketing abilities – You possess a solid understanding of sales, market research, consumer behaviour, and brand management.
- A Collaborative Spirit- You thrive in a collaborative environment, working seamlessly with cross-functional teams to bring creative visions to life.
- Strong analytic and problem-solving abilities, with a keen attention to detail and the capacity to interpret data, analyze trends, and derive actionable insights to inform decision-making and drive business outcomes.
Must Have Job Requirements:
- At least 5 years’ proven working experience as a tours and travel consultant
- Degree in hospitality, travel, tourism or related field and must have an IATA diploma
- Experience with Sales, CRM, and Travelport (Gallileo)
- Proven track record in sales generation (flights and packages).
How to Apply
Interested candidates should submit only their CV and a cover letter to kazi@pesapal.com, by Thursday 16th October 2025. Certificates and testimonials need NOT be attached.
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