Posted 2 weeks ago

IT Jobs. Acsys Jobs

Duties and Responsibilities

Serves customers by providing product and service information; resolving product and service problems.

Key Requirement Skills And Qualification

Minimum of bachelor’s degree or Diploma or Equivalent Technical Qualification or Certification
Customer Handling Skills (Exposure in handling International Customers)
Excellent Communication Skills (Oral & Written)
Intermediate Hardware, Software & Networking knowledge
Strong Interpersonal Skills & Exposure to working across multi-cultural workforce
Flexible to work in shifts (24/7) environment, Quick Learner
Quality Focus, Problem Solving Skills, Market Knowledge
Documentation Skills, Listening Skills, Email / Chat etiquettesAnalyzing Information, Go in to the details, Logical Troubleshooting Skills, Multi-tasking
Flexible to travel frequently Domestic / Internationa
lGood to have – a valid passport

Duties

Incident Management Ticketing Process – Taking Ownership of issues end to end and maintaining theconfidentiality of the Customer Information and recording every bit of information on the CRM
Resolve customers issues with respect to Product, Software, Hardware, Replacement or Enquiry
Drill down and identify the root cause of the issue and accurate reporting of the same to other departments
Provide best possible solution to the customers and expediting speedy resolution to the customers
Suggesting any Sales Leads / Opportunities with the Customers to the Sales Team
Prepare product or service reports by collecting and analysing customer provided information and passing it on therelevant teams internally
Contribute to team effort by accomplishing related results as needed
Generate sales leads and maintain a good rapport with the POCs, build sustainable relationships of trust throughopen and interactive communication
Go the extra mile to engage customers
Weekly, Monthly submission or reports / timesheets submission on time
Ownership of Cases lying in your bin, regular follow ups and feedbacks to the internal teams

How to Apply

Click Here to Apply