Job Description
IT Jobs. Royal Mabati Jobs
Gross Salary: Competitive
About the Role
Royal Mabati Factory Limited is looking for a dedicated Systems & Infrastructure Officer responsible for managing and maintaining the organization’s IT hardware, software, local area networks (LAN), and wide area networks (WAN) in a manufacturing environment. This role ensures reliable IT infrastructure to support production processes, minimize downtime, and enhance operational efficiency.
Key Responsibilities
- Install, configure, and maintain hardware components such as servers, workstations, and networking equipment.
- Manage and troubleshoot software systems, including operating systems and network protocols.
- Oversee LAN and WAN configurations, ensuring secure and efficient data transmission across manufacturing facilities.
- Monitor network performance, conduct regular maintenance, and implement upgrades to support manufacturing operations.
- Collaborate with cross-functional teams to integrate IT infrastructure with manufacturing systems like ERP and automation tools.
- Develop and enforce IT policies for hardware and network security, including backups and disaster recovery plans.
- Provide technical support to end-users in resolving hardware, software, LAN, and WAN-related issues.
- Evaluate and recommend new technologies to improve infrastructure reliability.
Required Qualifications and Skills
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3–5 years of experience in IT infrastructure management, preferably in a manufacturing setup.
- Strong knowledge of hardware (servers, routers, switches) and software systems.
- Proficiency in networking protocols (TCP/IP, VLANs) and tools for LAN/WAN management.
- Experience with manufacturing-specific systems, such as SCADA or IoT integration.
- Certifications like CCNA, CompTIA Network+, or equivalent.
- Excellent problem-solving skills and ability to work under pressure in a production environment.
- Strong communication skills for collaborating with non-technical staff.
Key Performance Indicators (KPIs)
Infrastructure Uptime:
- Maintain zero-downtime operations for critical hardware, LAN, and WAN systems with 100% availability (less than 25 minutes of unplanned downtime per month).
Issue Resolution Time:
- Resolve all infrastructure-related tickets with 100% of high-priority issues resolved within 4 hours and an average resolution time under 2 hours.
Onboarding Support Efficiency:
- Complete 100% of IT setup requests within 48 hours, supporting at least 5 teams per quarter.
Security and Backup Compliance:
- Ensure 100% compliance with backup success rates and zero incidents related to hardware/network vulnerabilities.
Cost Optimization:
- Achieve a 15% reduction in hardware/network repair costs year-over-year while maintaining 100% asset utilization.
Capacity Scalability:
- Support 100% successful integration of new devices/users (up to 20% quarterly growth) with less than 5% latency increase.
User Satisfaction:
- Ensure 100% resolution of user-reported issues on first contact with a quarterly satisfaction score of 95% or higher.
How to Apply
If you are ready to contribute to our success and possess the required qualifications, please send your CV with “Systems & Infrastructure Officer” in the subject line to hr@royalmabati.com before 21st November 2025.
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