Job Description
IT Jobs, NTT Data Jobs.
The Senior Associate Collaboration Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
This role performs configurations, actions installations and attends to break/fix events.
This role works towards associate to professional level certification, whilst at the same time developing business knowledge.
Key responsibilities:
- Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
- Takes responsibility for problem resolution and troubleshooting during project lifecycle
- Escalates complex problems to the relevant third parties.
- Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
- Compiles and maintains project administration (Time Capture and feedback to stakeholders)
- Conducts elementary presentations within the customer’s organization.
- Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
- Performs any other related task as required.
To thrive in this role, you need to have:
Knowledge and Attributes:
- Display a strong learning orientation.
- Good verbal communication skills.
- Demonstrate a client service orientation.
- Hands-on proactive in approach.
- Knowledge on security concepts and application of those concepts.
- Ability in configuring/managing security controls, such as Firewalls, NAC, SIEM, Adaptive MFA, SSE solutions, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools.
- Knowledge in security architecture.
- Knowledge on log collection mechanism such as Syslog, Log file, DB API.
- Analytical skills and ability to communicate effectively.
- Ability to solve problems in innovative ways while adhering to industry standards and practices.
- Developing understanding practices on securing data and systems by applying appropriate authentication and authorization controls.
- Developing understanding of Event Driven Development and asynchronous operations.
- Developing understanding project fundamentals which are demonstrated in the execution of installations and other assignments.
- Developing knowledge of security technologies and understanding of managed services concepts
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Information Technology or Computing or a related field.
- Vendor certification is mandatory.
- Cisco, Check Point, Palo Alto or Fortinet Professional Level Certifications
- Cloud Security certifications and certifications like AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCDP /CCNP Security, JNCIA, ACCA, PCNSE, PCNSA, FCP, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Administrator Associate, will be an advantage.
Required experience:
- Experience in Security technologies like Firewall, IPS, IDS, Proxy etc.
- Experience in technical support to clients.
- Experience in handling security incidents end to end.
- Experience in configuring/managing security controls, such as Firewall, NAC, SIEM, SSE solutions, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools.
How to Apply
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