Job Description
Administration Jobs . Optimise Outsourcing Jobs
Job Title: Service Coordinator – Kenya-Based Supporting UK Operations
Employer: Optimise Outsourcing Ltd,
Work Location: Nairobi (Office-based)
Working Hours: Monday–Friday,
Type: Full-Time,
Introduction to the Role
- Optimise Outsourcing is recruiting an exceptional Service Coordinator to support one of the UK’s most reputable organisations in the safety, compliance, and risk-management sector.
- This role requires a highly organised, detail-oriented, and assertive professional who can manage complex scheduling, communicate confidently, and make rapid decisions in a fast-moving environment. You will ensure that core services, including safety audits, fire risk assessments, and training sessions, are delivered on time, to the right locations, by the right professionals.
- This is a career-defining opportunity for someone who thrives under pressure and can confidently manage multiple priorities simultaneously.
Read>>>How to Answer Interview Questions About Your Work History
Why This Role Stands Out
- This is a high-impact, fast-paced operations role supporting one of the UK’s most respected providers of safety, compliance and risk-management services. From Nairobi, you will coordinate time-sensitive work delivered across the UK, ensuring audits, fire risk assessments, and training sessions run smoothly, efficiently, and on schedule.
- This is not just scheduling. This is high-level operational coordination, where every decision matters and your ability to manage complexity directly influences service delivery and the client experience.
- You will be the calm centre of a rapidly moving operation, especially when things go wrong. For example:
- Suppose an auditor calls in with a flat tyre and can’t attend an audit. In that case, you will reroute the schedule, reorganise resources, communicate with clients, and ensure service delivery continues without interruption.
- If you thrive in fast-paced environments, enjoy solving real-time operational challenges, and can manage multiple “plates spinning” at once, this role will both challenge you and accelerate your professional growth.
About Optimise Outsourcing
Optimise Outsourcing is a UK-registered Employer of Record (EOR) and recruitment partner with a strong operational base in Nairobi. We connect top Kenyan talent with industry-leading UK companies and provide:
- Full HR and operational support
- High-quality onboarding and training
- Performance coaching and long-term career development
- A professional, structured work environment
Joining Optimise means joining a company committed to excellence, growth, and long-term success.
Role Overview
The Service Coordinator ensures the efficient, accurate, and timely delivery of field-based services across the UK. In this role, you will:
- Manage complex daily schedules
- Allocate the right specialists to the right tasks
- Maintain constant communication with clients and contractors
- Resolve operational challenges as they arise
- Uphold service delivery standards in a demanding environment
This role is suited to someone confident, decisive, and thrives on logistics, coordination, and real-time problem-solving.
Key Responsibilities
Scheduling & Resource Allocation
- Coordinate and allocate audits, assessments, and training sessions across the UK.
- Match specialists based on skillset, geography, and client requirements.
- Adjust schedules when disruptions occur (e.g., delays, absences, emergencies).
- Maintain accurate and up-to-date schedules across digital systems.
Communication & Stakeholder Coordination
- Liaise professionally with UK clients, contractors, auditors, and internal teams.
- Communicate schedule changes and operational updates in a timely manner.
- Handle resistance and difficult conversations with confidence and clarity.
- Uphold service standards and ensure strong client satisfaction.
Operational Support
- Monitor utilisation, workloads, and performance metrics.
- Use Excel/Google Sheets to analyse data and improve efficiency.
- Work within SaaS platforms and internal CRM systems.
- Provide administrative and project coordination support.
Required Qualifications, Skills & Attributes
Essential Competencies
- Outstanding attention to detail and accuracy
- Strong organisational and multitasking ability
- Fast, logical, and confident decision-making
- Excellent English communication (written & verbal)
- Resilience and calmness under pressure
- Ability to handle challenging conversations professionally
- Adaptability to frequent changes in scheduling
- Ability to meet strict deadlines in a fast-paced environment
Technical Skills
- Strong Excel/Google Sheets skills (VLOOKUP, pivot tables, formulas)
- Experience using SaaS tools (scheduling, workflow, CRM)
Preferred (Not Essential)
- Experience with HubSpot (CRM or service pipelines)
- Background in operations, dispatch, workforce planning, logistics, SaaS support, or customer success
- Experience coordinating contractors or field teams
Personal Attributes
The ideal candidate demonstrates:
- Proactive problem-solving
- Integrity and professionalism
- A customer-first mindset
- Strong analytical skills
- Emotional intelligence
- Ability to build a quick rapport with UK-based teams
- Consistent reliability and follow-through
What We Offer
- Competitive Kenya-based salary
- Comprehensive UK-standard training
- Career progression and long-term growth opportunities
- Exposure to international operations and best practices
- Supportive and structured work environment in Nairobi
- coaching and performance development
Read>>>Stop Making These 3 CV Mistakes Before 2026
How to Apply
Application Process (Please Read Carefully)
To be considered for this role, applicants must complete ALL the following:
- Step 1 — Complete the mandatory assessment
- Step 2 — Upload your CV and cover letter via the assessment portal
- Step 3 — Submit your application for review
Only candidates who complete the assessment AND meet minimum qualification criteria will be contacted.
Application & Assessment Link: https://app.testgorilla.com/s/epxfbfqi
Applications without completed assessments will not be reviewed.
The post Service Coordinator Job Optimise Outsourcing appeared first on Corporate Staffing Services.