Job Description
Banking Jobs, NCBA Bank Jobs.
Job Purpose Statement
The role holder will manage a portfolio of large corporate customers; serve as their primary point of contact and financial advisor, as well as prospect for and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned industry in line with the Bank’s strategy.
Customer acquisition, satisfaction, growth, retention, cross-selling, and prevention of business loss are critical to success in this role. This role will be responsible for the preparation of credit applications, annual reviews, and all customer-related credit requests for approval.
The manager will apply experience in corporate relationship management to develop, implement, and update account plans for the existing portfolio within the assigned industry target market. They will recommend, structure, and sell solutions that address the customers’ needs, with support from the solution/product teams, in order to meet assigned goals and targets. Customer engagements and activities are to be documented through call reports.
The position requires proactively engaging with internal support teams to ensure customer fulfillment while ensuring strict adherence with all policy requirements, including proper documentation, routine portfolio monitoring, controls, and exemptions management (compliance with credit, AML/KYC requirements). When assigned, the role holder will serve in an acting capacity in the absence of the Sector Head and actively coach Assistant Relationship Managers to aid in the achievement of their performance targets. Relevant experience in the specific sector will be an added advantage.
Key Accountabilities (Duties and Responsibilities)
Financial (40% Weighting)
- Achievement of the portfolio’s annual financial targets for both P&L and balance sheet.
- Balance Sheet Growth.
- Profitability: Profit Before Tax (PBT).
- A clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability, and share of market objectives.
- PAR contained within the limits set (NPL < 5%).
- PAR aggressively managed within the first 30 days to minimize conversion to NPL status.
Internal Business Processes (20% Weighting)
- Adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
- Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
- Nil repeat findings.
- 100% SLA Adherence.
- 100% adherence to agreed turnaround times.
- Internal Customer Satisfaction.
Customer (20% Weighting)
- Interdepartmental CSI/CES scores.
- Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development, and guiding product development.
- Accurate real-time CRM data.
- Customer satisfaction metrics: Net Promoter Score, CSI/RSI/CES.
Learning and Growth (20% Weighting)
- Delivering the performance objectives set and managing his/her own learning and development to build capacity and avail him/herself for coaching and training opportunities.
- Level of own development plan maintenance.
- Own competency score.
- When assigned, this position is responsible for leading the delegated team, managing performance through motivation, coaching, and training.
- Maintain a high performance at an average performance rating of 90% for the team, reviewed monthly.
- Up-to-date competency assessments and development plans for the team.
- Product knowledge for the team – average rating of 98%.
- Nil disruption to business/loss of business due to lack of appropriate numbers of qualified, available staff.
- Employee Engagement score.
- Leadership – 360-degree feedback score.
Job Dimensions
Reporting Relationships:
- Direct Reports: N/A.
- Indirect Reports: N/A.
Stakeholder Management:
- Internal: All Bank departments.
- External: Corporate Banking customers, financial institutions, industry players, national and county governments, regulators, etc..
Decision Making Authority/Mandates/Constraints:
- Pricing structures and negotiation parameters.
- Recommending the product offering for the portfolio.
- Approval of expenditure within discretionary powers delegated through the Sector Head, provided that such expenditure is within the approved strategy and annual budget for the Bank.
Work Cycle and Impact (Planning):
- The job holder works on an annual cycle.
Ideal Job Specifications
Academic:
- Bachelor’s degree from a recognized accredited university.
- Master’s degree in strategic management or business administration, or other similar relevant field (preferred).
Professional Experience:
- At least 11 years’ experience in Corporate Banking, 3 of which should have been in management capacity in a similar sized organization.
- Proven track record of consistently achieving a corporate department’s financial growth, with a market reputation of being a trusted advisor on matters pertaining to banking.
- Significant experience in Corporate Banking. Experience in products, bank operations, and customer experience is highly desirable.
- In-depth knowledge of the local banking industry, banking products, banking services, and banking regulations.
- Sound working knowledge and understanding of general Corporate Banking regulations and practices
How to Apply
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