Security Operations Controller Job

December 8, 2025 •

Posted 1 month ago

Job Description

Nexus Staffing Solutions Jobs

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Surveillance & Monitoring

  • Monitor CCTV cameras, alarm systems, tracking tools, and other security technologies.
  • Maintain round-the-clock surveillance to detect unusual or suspicious activities.
  • Record all incidents accurately in the system and escalate as required.
  • Conduct virtual patrols through camera feeds and take immediate action when needed.
  • Ensure proper operation of all monitoring equipment and report any faults.

Incident Response & Coordination

  • Respond promptly to alarm triggers and dispatch response teams without delay.
  • Communicate clearly with guards, patrol teams, and supervisors using radio and other communication channels.
  • Follow established escalation procedures during emergencies or incidents.
  • Maintain communication discipline using proper phonetic and radio procedures.

Control Room Operations

  • Keep the control room secure, organized, and compliant with company protocols.
  • Maintain data confidentiality and ensure all logs, recordings, and reports are well documented.
  • Coordinate with other departments, emergency services, and stakeholders when necessary.
  • Perform routine equipment checks and ensure all systems are running optimally.
  • Diploma or Bachelor’s degree in Security Studies, Criminology, or a related field.
  • Minimum of 1–2 years’ experience working as a Security Controller in the private security industry (Mandatory).
  • Hands-on experience with CCTV monitoring, alarm systems, tracking tools, and other digital surveillance systems.
  • Tech-savvy with solid computer skills.
  • Strong command of English, including phonetic alphabet communication.
  • Ability to work in shifts and handle high-pressure situations.
  • Additional training in CCTV operations is an added advantage.

Personal Attributes:

  • High level of integrity and confidentiality
  • Keen attention to detail
  • Excellent decision-making and situational awareness
  • Strong communication and teamwork skills
  • Ability to multitask and remain calm under pressure

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Interested and qualified candidates should forward their CV to: jobs@nexusstaffingsolutions.co.ke using the position as subject of email.

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