Job Description
Sales Jobs. Riana Group Jobs.
Responsibilities
Sales Coordination (Execution & Client Support)
- Coordinate end-to-end sales order cycle for all Q-SYS products — from proposals, pricing, and demos to contract closure — with 100% accuracy.
- Prepare and track client quotations, proposals, and project documentation with zero errors.
- Liaise with clients, channel partners, and internal teams to ensure all deliverables are on track
- Organize sales team meetings, demos, site surveys, and technical handovers.
- Support PoCs (Proof of Concept) and pilots with documentation, TATs, and feedback follow-ups.
Sales Operations (Data, Processes & Reporting)
- Own and update the Q-SYS sales pipeline, dashboards, and CRM with 100% data integrity.
- Track KPIs: conversion rates, lead aging, proposal win rates, sales/installation timelines, and collections.
- Prepare weekly, monthly, and quarterly management reports highlighting revenue progress, pipeline status, and variances.
- Maintain up-to-date dashboards on sales/lead/project statuses — especially for key verticals like healthcare, banking, and government.
- Identify sales process bottlenecks and propose at least 2 improvements per quarter.
- Coordinate with finance on invoices, collections, and payment follow-ups to maintain ontime payments.
Cross-Functional & Client Delivery Support
- Collaborate closely with operations, , and technical teams to align delivery timelines with client commitments.
- Ensure >90% OTIF (On Time In Full) for project delivery.
- Proactively flag delays or risks to stakeholders, and coordinate mitigation plans.
- Maintain high client satisfaction by closing feedback loops for installations, escalations, or complaints.
Deliverables
- Order Processing Accuracy
- CRM Data Integrity
- Proposal/Quote TAT
- Client Query Response
- Pipeline Conversion Rate
- On-Time Collections
- OTIF Project Delivery
- Process Improvement Initiatives
- Reporting Accuracy & Timeliness
Requirements
- Bachelor’s degree in Business, Sales, IT, or related field.
- 2–4 years’ experience in international sales coordination and/or sales operations — ideally in B2B SaaS, CX solutions, or smart technologies.
- Hands-on experience with CRM (Zoho, Salesforce, or similar), Excel (advanced), and project tracking tools.
- Knowledge of SAAS sales to B2B is a big plus.
- Strong organizational skills with an analytical mindset — can juggle multiple clients, markets, and projects simultaneously.
- Excellent communication skills and cross-cultural awareness.
How to Apply
To apply, kindly send your resume and cover email application to applications@riana.co
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