Sales & Operations Coordinator Job Riana

October 24, 2025 •

Posted 15 hours ago

Job Description

Sales Jobs. Riana Group Jobs.

Sales Coordination (Execution & Client Support)

  • Coordinate end-to-end sales order cycle for all Q-SYS products — from proposals, pricing, and demos to contract closure — with 100% accuracy.
  • Prepare and track client quotations, proposals, and project documentation with zero errors.
  • Liaise with clients, channel partners, and internal teams to ensure all deliverables are on track
  • Organize sales team meetings, demos, site surveys, and technical handovers.
  • Support PoCs (Proof of Concept) and pilots with documentation, TATs, and feedback follow-ups.

Sales Operations (Data, Processes & Reporting)

  • Own and update the Q-SYS sales pipeline, dashboards, and CRM with 100% data integrity.
  • Track KPIs: conversion rates, lead aging, proposal win rates, sales/installation timelines, and collections.
  • Prepare weekly, monthly, and quarterly management reports highlighting revenue progress, pipeline status, and variances.
  • Maintain up-to-date dashboards on sales/lead/project statuses — especially for key verticals like healthcare, banking, and government.
  • Identify sales process bottlenecks and propose at least 2 improvements per quarter.
  • Coordinate with finance on invoices, collections, and payment follow-ups to maintain ontime payments.

Cross-Functional & Client Delivery Support

  • Collaborate closely with operations, , and technical teams to align delivery timelines with client commitments.
  • Ensure >90% OTIF (On Time In Full) for project delivery.
  • Proactively flag delays or risks to stakeholders, and coordinate mitigation plans.
  • Maintain high client satisfaction by closing feedback loops for installations, escalations, or complaints.

Deliverables

  • Order Processing Accuracy
  • CRM Data Integrity
  • Proposal/Quote TAT
  • Client Query Response
  • Pipeline Conversion Rate
  • On-Time Collections
  • OTIF Project Delivery
  • Process Improvement Initiatives
  • Reporting Accuracy & Timeliness

Requirements

  • Bachelor’s degree in Business, Sales, IT, or related field.
  • 2–4 years’ experience in international sales coordination and/or sales operations — ideally in B2B SaaS, CX solutions, or smart technologies.
  • Hands-on experience with CRM (Zoho, Salesforce, or similar), Excel (advanced), and project tracking tools.
  • Knowledge of SAAS sales to B2B is a big plus.
  • Strong organizational skills with an analytical mindset — can juggle multiple clients, markets, and projects simultaneously.
  • Excellent communication skills and cross-cultural awareness.

To apply, kindly send your resume and cover email application to applications@riana.co

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