Job Description
Founded in Mombasa, The Tamarind Group owns and operates some of the most successful restaurants and leisure operations in Africa. We focus on our original mission of continually improving the quality and value of our services, developing excellent morale in our employees and maintaining superior social and environmental awarness.
Receptionist/Front Office Agent
Key Responsibilities
- Professionally handle incoming calls and direct them to the appropriateextensions
- Manage guest check-in and check-out procedures efficiently
- Administer reservations, cancellations, and guest billing accurately Respond to guest inquiries, requests, and complaints in a courteous and timely manner
- Maintain accurate records and front office documentation
- Ensure the reception area is consistently clean, organized, and presentable
- Manage petty cash and reception float in accordance with company procedures
- Report maintenance, breakage, or cleanliness issues to the relevant department
- Adhere to company policies, including health, safety, and fire procedures
Qualifications & Experience
- Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism, or a related field
- Minimum of 1–2 years’ experience in a similar role within the hospitality industry
- Proven experience in reservations, guest relations, and billing processes
- Strong verbal and written communication skills
- Proficiency in hotel management systems (Opera or similar) and general computer applications
Equal Opportunity Employer Persons with disabilities are encouraged to apply.
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