Job Description
Quality Control Jobs. Greenspoon Jobs
The role
We are looking for a Quality and Continuous Improvement Analyst who brings structure and discipline in our processes. Someone who can look at how we work, call out what needs to change, and guide the team towards better quality every day. This role suits a person who is not afraid to speak up, who is calm but firm and who can run projects from start to finish with real follow-through.
Read>>>Stop Making These 3 CV Mistakes Before 2026
Responsibilities
Quality Analysis and Reporting
- Track and analyse all key quality indicators including on-time and in-full deliveries, customer complaints, response rates, rework, and process gaps
- Build clear, reliable reporting that helps the business see what is working and what is not
- Work closely with teams across the business to collect accurate data and highlight risks
SOP development and implementation
- Create simple, clear SOPs that make work easier and more consistent
- Roll out SOPs across departments with proper training and follow-up
- Keep all SOPs updated as processes, tools, and expectations change
Training & Development
- Train teams on quality standards, CAPA methodology, and best practices
- Work with department heads to understand training gaps and create targeted learning sessions
- Support teams daily as they adopt new ways of working
- Root cause analysis and problem solving
- Lead structured root cause analyses using proven methodologies (such as CAPA, 5 Whys, Fishbone)
- Guide teams through corrective and preventive actions that actually stick
- Ensure that issues are fully closed, not just fixed on the surface
Quality improvement initiatives
- Identify opportunities to improve quality in people, processes, tools, and systems
- Lead improvement projects from start to finish with clear timelines and accountability
- Track impact and adjust quickly where needed to ensure long-term change
Qualifications
- Bachelor’s or Master’s degree in a relevant field with strong academic results
- 0 to 4 years of experience in quality, operations, continuous improvement, or related fields
- Strong personality with the confidence to challenge the status quo in a constructive way
- Excellent project management skills with a track record of seeing things through to completion – fast
- Experience with CAPA and other structured problem-solving tools
- Strong Microsoft Excel skills and comfort working with data
- Solid understanding of quality management principles
- Knowledge of Lean or Six Sigma is an advantage
- Strong communication skills, both written and spoken
- High attention to detail and a natural drive for order, accuracy, and improvement
- Able to work independently and also bring people together to solve problems
- Self-driven with the discipline to follow through and hold others accountable
Read>>>Want to Nail Your Next Job Interview? 3 Ways to Prove You’re the Best Hire
How to Apply
We are an equal opportunity employer and therefore invite everyone to apply. An online assessment will be part of the recruitment procedure. Applicants should send their motivation and resume to hr@greenspoon.co.ke and will be invited for the online test.
The post Quality & Continuous Improvement Analyst Job Greenspoon appeared first on Corporate Staffing Services.