Job Description
Quality Control Jobs. CCK Global Jobs
Key Responsibilities
- Monitor and assess agent interactions.
- Maintain QA scorecards and reports.
- Conduct call calibrations with team leads.
- Provide feedback and coaching.
- Identify trends and training needs.
Qualifications
- Diploma/Degree in Business or related field.
- 2+ years QA/audit experience in BPO.
- Strong analytical and communication skills.
- Knowledge of QA tools and frameworks.
- Proficient in MS Office and CRM.
How to Apply
Send your CV and cover letter to [careers@cckglobal.org with the subject line QA Personnel – Nakuru
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