Job Description
Section: Operations
Department: Information Technology
Location / Work station: Kibera, Nairobi
Working Hours: Monday – Friday | 8.00 AM – 5.00PM
Reports to: Technology Director
Job Purpose
The Program Data Officer is responsible for implementing the technical aspects of data systems to support SHOFCO’s Monitoring, Evaluation, and Learning (MEL) and program teams. This includes designing and maintaining data systems, ensuring high-quality data collection, extraction, and cleaning, and responding to program data needs with speed and accuracy. The officer ensures data is transformed into usable insights to drive decision-making across our programs.
Key Responsibilities / Duties/ Tasks
- Work with the Technology Director to design, maintain, and optimize complex forms, surveys, workflows, and case structures tailored to program and MEL needs.
- Extract, clean, validate, and organize datasets from data platforms to support reporting and decision-making.
- Respond to MEL and program team requests for data exports, dashboards, KPIs, and indicator verifications.
- Collaborate with relevant stakeholders on data systems improvements, bug tracking, and feature testing.
- Build and automate repeatable processes for data cleaning, merging, and visualization.
- Ensure data is delivered in a structured, accurate, and timely manner aligned with stakeholder requirements.
- Train MEL and program teams on digital data collection tools and ensure smooth onboarding for new MEL and programs staff.
- Maintain clear documentation for each form or workflow, including form logic, case flows, and update history.
- Contribute to continuous improvement by flagging issues in form logic, data quality, or program data usage.
- Support the development of real-time dashboards and data visualizations to improve access to data and insights.
- Any other relevant duty and/or responsibility that may be assigned by the supervisor
Job Competencies (Knowledge, Experience and Attributes / Skills)
Academic Qualifications
- Bachelor’s degree in Statistics, Data Science, Computer Science, Information Technology or a related field
Other requirements (unique/job specific)
- At least 3 years experience in data management, digital tools support, or MEL systems
- Demonstrated experience with CommCare or similar digital data collection tools
- Strong Excel skills required; knowledge of SQL or basic scripting is an added advantage
- Experience with Data extraction, cleaning & validation (Excel, SQL, Power Query, or Python is a plus)
- Experience working with community-based or NGO programs is desirable
- Experience training users and documenting digital processes
Functional Skills
- Data collection forms design & case management (eg using Commcare)
- Data extraction, cleaning & validation (Excel, SQL, Power Query, or Python is a plus)
- Dashboard development (e.g., Superset, Power BI)
- Good understanding of Monitoring & Evaluation systems
- Data documentation & user training
Behavioral Competencies/Attributes
- Analytical Thinking
- Problem Solving skills
- Communication & Interpersonal skills
- Task ownership & accountability
- Adaptability
- Planning & Organization skills
- Teamwork and Collaboration
- Attention to detail
How to apply
We are an equal opportunity employer and value diversity in our organization, all interested applicants should send their applications together with a detailed Cover letter and CV to recruitment@shininghopeforcommunities.org with a clear subject line “Program Data Officer”. Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted. Applications should reach us no later than 5th November 2025.