Job Description
Hotel Jobs. Java House Jobs
Primary Purpose and Scope the Job (Job Role)-
Oversee, direct, and coordinate the planning, organizing, training, and offer Branch leadership necessary to achieve objectives in sales, operational costs, employee retention, guest service and satisfaction, food quality, cleanliness/Hygiene and overall restaurant sanitation.
Duties and Responsibilities:
- Ensure that all restaurant policies and procedures, standards specifications, guidelines, and training programs are followed and completed on a timely basis.
- Ensure compliance with health and safety, food preparation and serving, repair and maintenance.
- Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, fun, productive working environment through organizing and supervising branch deep cleaning.
- Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Prevent, handle and resolve complaints regarding food quality and service.
- Train and review financial statements and activity reports, other performance data to measure productivity of goal achievement to identify areas needing cost reduction or program improvement.
- Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
- Prevent and resolve personnel problems.
- Administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures at branch level.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Organize Branch meetings and offer leadership in seeking to develop the team for continuous improvement.
- Managing staff shifts to ensure balanced strength across all departments.
- Conduct regular performance reviews for your subordinate staff.
- Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
- Seeks, listens and responds to Guest feedback.
Job specifications:
Qualifications
- Ability to communicate clearly in both English and Kiswahili.
- Ability to review P&L.
- Ability to mentor, train and develop people.
- Strong analytical skills.
- Able to handle money and operate a point-of-sale system.
- Must be prepared to work under pressure.
- Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
- Must be result oriented, self-driven, articulate and pro-active.
- Must have the ability to make quick and sound decisions.
- Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.
- Have a competent knowledge on Customer Service and people management system.
- Computer literate in MS Suite.
- 2 years or more of operations and/or experience in service or in a food and beverage industry
How to Apply
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