Job Description
Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring…
Operations Supervisor
This opportunity is strictly for professionals with proven experience as Call Center Supervisors. If you have successfully led teams in customer service environments and ensured operational excellence, we want to meet you.
Key Responsibilities:
- Lead, coach, and supervise call center agents
- Monitor KPIs and ensure service quality standards are met
- Provide training and motivation to the team
- Resolve escalations and guarantee a positive customer experience
Requirements:
- Mandatory: Previous experience as a Call Center Supervisor (no exceptions)
- Strong leadership, communication, and organizational skills
- Results-driven, able to work under pressure
- Fluent English and proactive attitude
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