Job Description
IT Jobs, NTT Data Jobs.
The Networking Engineer (L2) is a seasoned subject matter expert, responsible for providing technical support to clients.
This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.
This role works towards professional to expert level certification, whilst at the same time developing business knowledge.
Key Responsibilities:
- Interacts with clients on site and remote to meet complex requirements of a solution.
- Escalates unresolved problems and issues to the relevant third parties.
- Responds to escalated client requests.
- Escalates complex problems to the relevant third parties.
- Writes reports and proposals and completes and maintains project documentation.
- Assists with the documentation of standard operating procedures relating to installations and fixes.
- Acts as coach and mentor to more junior Implementation Engineers and Technicians.
- Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
- Included in higher complexity design work, with input to the design expected.
- Expected to take ownership of relevant technologies according to domain or specialization.
- Performs any other related task as required.
Knowledge and Attributes:
- Seasoned understanding and appreciation of technical design and business principles.
- Seasoned project fundamental and administration ability.
- Seasoned project skills which are demonstrated in the execution of installations and other assignments.
- Excellent customer engagement skills
- Demonstrate relevant domain specialist knowledge.
- Excellent verbal communication skills.
- Client focused and displays a proactive approach to solving problems.
- Ability to work under pressure.
- Ability to generate High Level design, Low level Designs, Scope of work among other project documentation.
- Ability to coach, mentor and provide guidance to team members.
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Information Technology or Computing or a related field.
- Professional level certification mandatory for different Networking technologies; valid CCNP, F5 certifications among others
- Deep understanding in design and deployment of Software Defined Networking and automation tools
How to Apply
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