Job Description
IT Jobs. Kenya Red Cross Society Jobs
About the Role
The Navision Support Officer will report to the ICT Manager and will be responsible for providing comprehensive techno-functional support for Microsoft Dynamics Navision. The successful candidate will assist in requirement gathering, system customization, user training, and overall system management to ensure seamless operations across various departments, including Finance/Accounts, Procurement, Human Resources, Stores, and Payroll.
The role requires a proactive professional who can ensure full adoption, efficient utilization, and compliance with BIHC’s ERP system. The officer will play a central role in ensuring that all departments effectively leverage technology to achieve operational excellence and service delivery.
This position aligns closely with BIHC’s objective of maintaining high standards in administrative and academic support systems, contributing directly to the college’s strategy of promoting technological excellence and innovation.
Key Responsibilities
The Navision Support Officer will perform duties that encompass system administration, user support, training, and enhancement of existing ERP functionalities. The role’s scope will include, but is not limited to, the following areas:
System Administration and Configuration
- Design, develop, test, and deploy system enhancements in accordance with approved user requirements.
- Support and maintain Microsoft Dynamics NAV 2016, ensuring the system runs efficiently and users can access necessary functionalities without interruption.
- Manage back-end support tasks, including data uploads such as bank receipts, and handle user access provisioning and de-provisioning to maintain system security.
- Collaborate with various departmental heads to ensure the ERP system meets organizational needs and functions as intended.
- Ensure strict compliance with IT governance policies, data protection standards, and institutional best practices.
- Participate in the strategic planning for system upgrades, including the potential migration to Microsoft Dynamics Business Central or other cloud-based platforms.
User Support and Troubleshooting
- Serve as the primary point of contact for all Navision-related queries, issues, and service requests.
- Diagnose and resolve software-related problems, ensuring minimal disruption to business operations.
- Liaise with third-party vendors or technical teams for issues that require external intervention.
- Maintain accurate documentation of issues, resolutions, and change requests for accountability and future reference.
- Conduct system audits and performance reviews to identify areas for improvement and recommend appropriate solutions.
Training and User Engagement
- Plan, organize, and conduct comprehensive user training sessions to enhance system literacy among staff.
- Develop user manuals and documentation that simplify system navigation and ensure consistent adoption of best practices.
- Provide on-desk and group-based training tailored to departmental needs.
- Foster continuous user engagement to encourage the effective use of the Navision system and promote a data-driven work culture.
- Gather user feedback to refine system processes and introduce new functionalities that enhance performance and accuracy.
Process Optimization and Reporting
- Analyze existing workflows and recommend process improvements that can be automated or streamlined through Navision tools.
- Create and maintain system reports that provide insights into financial, procurement, and human resource operations.
- Work closely with department heads to customize reports that support decision-making and performance tracking.
- Ensure data integrity by conducting routine checks and monitoring compliance with institutional data standards.
- Support management in evaluating how technology contributes to efficiency and propose changes where necessary.
Key Skills and Competencies
The role requires a combination of technical proficiency, analytical ability, and interpersonal skills. The successful candidate should demonstrate the following competencies:
- Strong understanding of ERP system functional areas, especially in finance, procurement, human resources, and inventory management.
- Proven ability to translate business needs into system configurations and effective training sessions.
- Exceptional documentation and report-writing skills, ensuring all processes are well-structured and traceable.
- Excellent time management skills with the ability to set and meet goals efficiently.
- Strong problem-solving and decision-making abilities.
- Effective interpersonal and communication skills, both verbal and written, to facilitate collaboration across departments.
- A high degree of independence, coupled with the ability to work within a team-oriented environment.
- Analytical thinking and a proactive approach to addressing challenges and identifying opportunities for improvement.
- Proficiency in delivering engaging presentations and training sessions tailored to diverse audiences.
- Demonstrated commitment to maintaining high standards of integrity, confidentiality, and professionalism in all aspects of work.
Required Languages:
English (spoken: fluent | written: fluent)
Education and Experience
- Bachelor’s degree in Information Technology or a related field from a recognized institution, with a strong understanding of business processes, particularly in financial and inventory management.
- Experience in user systems requirements management, with a proven ability to translate operational needs into system specifications.
- Proficiency in CAL and AL development, including experience with test automation and performance toolkit.
- Working knowledge of SQL and Transact-SQL, enabling effective data analysis and system customization.
- Experience in designing and customizing web portals integrated with ERP systems.
- Additional training in Finance or Accounting will be an added advantage, particularly for aligning system functionalities with financial reporting requirements.
How to Apply
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