Job Description
IT Jobs. Software Technologies Jobs
About the Role
We are seeking a proactive and tech-savvy Loan Management System Support Specialist to join our team. The ideal candidate will be responsible for providing day-to-day user support, conducting client training, and handling minor system customizations to ensure smooth operation of our Loan Management System. This role requires excellent communication skills, strong problem-solving abilities, and hands-on experience in Node.js and Drapcode (or similar no-code/low-code platforms).
Key Responsibilities
- Provide technical and functional support to end-users of the Loan Management System.
- Train clients and staff on system features, workflows, and updates.
- Handle system configurations, minor customizations, and integrations as needed.
- Troubleshoot and resolve application issues reported by clients.
- Work closely with the development team to escalate and track bugs or feature requests.
- Prepare user guides, FAQs, and training materials for clients.
- Participate in system deployments and updates, ensuring minimal user disruption.
- Maintain accurate documentation of support tickets and resolutions.
Required Skills & Qualifications
- Diploma or Bachelor’s degree in IT, Computer Science, or a related field.
- Hands-on experience with Node.js (basic to intermediate level).
- Familiarity with Drapcode or other low-code/no-code development platforms.
- Strong analytical and troubleshooting skills.
- Excellent communication and client-facing abilities.
- Ability to translate technical concepts into simple user instructions.
- Experience in financial or loan management systems is an added advantage.
Why Join Us
- Competitive salary of KES 60,000/month.
- Opportunity to grow in a fast-paced fintech environment.
- Exposure to modern loan management technologies and client engagement.
- Supportive team culture and continuous learning opportunities.
How to Apply
Send your CV and a brief cover letter explaining your relevant experience to rminchrist@gmail.com with the subject line: ‘Application – Loan Management System Support’. Applications will be reviewed on a rolling basis until the position is filled.
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