Posted 4 months ago

IT Jobs.

Responsibilities

Real-Time Monitoring: Proactively monitor the health, performance, and availability of live games, backend services, APIs, and sports data feeds using our monitoring platforms (e.g., Datadog, Grafana, Azure Monitor).
Incident Response: Act as the first responder for all production incidents. Diagnose issues, perform initial troubleshooting, and escalate to the appropriate development or infrastructure teams when necessary.
Live Issue Triage: Investigate and resolve escalated customer support tickets related to in-game issues, data discrepancies, or service availability.
Event Readiness: Prepare for and oversee high-traffic periods during major sports events globally, ensuring platform stability and performance.
Communication: Manage internal and external communications during incidents, providing clear and timely updates to stakeholders and customer support teams.
Process Improvement: Help define, document, and refine our incident management, escalation, and response procedures.
Reporting: Create and maintain daily operational health reports, summarising platform performance and key incidents for the management team.

Requirements

4+ years of experience in a similar role such as Technical Support, Live Operations,DevOps, or as a NOC Engineer.
Hands-on experience with modern monitoring and alerting tools (e.g., Datadog,Grafana, Prometheus, New Relic).
A solid understanding of cloud platforms (preferably Azure, but AWS is also relevant).
Familiarity with log analysis tools (e.g., ELK Stack, Splunk, Azure Log Analytics).
Basic ability to query databases (SQL) to investigate data-related issues.
Excellent problem-solving and diagnostic skills, with a calm and logical approach under pressure.
Strong communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
A self-starter attitude with the ability to work independently and take ownership of issues from start to finish.

How to Apply

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