IT Asset Management Manager at International Rescue Committee

Major Responsibilities:

• Lead and execute the ITAM strategy to increase asset value and reduce Total Cost of Ownership (TCO).
• Maintain day-to-day IT asset inventory in ServiceNow; triage and resolve asset-related tickets.
• Enforce ITAM standards, SOPs, and policies across global operations in line with ITIL.
• Serve as the primary liaison between IT Operations, Global Offices, Supply Chain, Endpoint Engineering, and Security to ensure data integrity and lifecycle consistency.
• Oversee the CMDB and system integrations to ensure reconciliation and normalization processes work effectively.
• Partner with regional IT teams to identify and mitigate risks from non-compliant or end-of-life assets.
• Produce reports and dashboards on key ITAM metrics, such as utilization, compliance, cost savings, and optimization.
• Forecast IT asset needs, support budgeting, and optimize purchasing in collaboration with Supply Chain.
• Manage vendor relationships, SLAs, warranty terms, and asset
• Drive continuous improvement across ITAM processes, tools, and automation for efficiency and accuracy.

Key Working Relationships:

• Internal: IT Operations & Endpoint Engineering, Regional and Country IT Teams, Information Security, ServiceNow Platform Team, Finance & Accounting, Procurement & Supply Chain, Project Management Office (PMO).
• External: Vendors and Suppliers (e.g., hardware OEMs and service partners)

Reporting:

This role will be reporting to Director of User Services.

Job Requirements:

• Bachelor’s degree in information technology, Business Administration, or a related field; ITIL or ITAM certification preferred.
• Over 3-6 years of experience directing programs related to managing IT assets within a global organization.
• Proficiency in ServiceNow (ITAM and CMDB modules) and familiarity with ITAM Pro or similar platforms.
• Solid understanding of IT asset lifecycle management, financial tracking, and compliance frameworks.
• Demonstrated ability to analyze utilization data and deliver actionable insights to optimize asset value.
• Strong computer literacy, including proficiency in ServiceNow, Microsoft Office 365; PowerBi Pro.
• Excellent collaboration and communication skills across technical and business teams.
• Experience handling vendor relationships and hardware maintenance contracts.
• Demonstrable record of implementing process improvements and automation in ITAM environments.
• An approach committed to achieving goals through personal initiative and working proactively and with a sense of urgency
• Ability to multi-task and work in a fast paced, multi-cultural environment
• Must exercise good judgment and ability to maintain confidential information