Job Description
IT Jobs.
Responsibilities
- Elicit customer requirements using appropriate tools and techniques.
- Critically evaluate requirements from multiple sources, reconcile conflicts, and translate them into clear technical/functional specifications.
- Document business processes and product configurations.
- Design and implement insurance products and claim data models based on requirements.
- Build user interfaces and user journeys within the platform.
- Implement business rules and financial calculations using the platform scripting language.
- Prepare test documentation, conduct system and integration testing, and support customer testing.
- Analyse data conversion requirements and define transformation and mapping.
- Facilitate stakeholder discussions (technical and business, various seniority levels) and prepare presentations.
- Produce and maintain client-facing documentation.
- Act as customer liaison and represent the company on-site as needed.
- Manage customer enquiries and provide resolutions within projects.
- Coordinate with internal teams and third parties/customers for project delivery.
- Manage changes to project scope, plan, and costs.
- Report progress, escalate issues, and identify project risks with mitigation techniques.
- Maintain project documentation (change requests, risk register, tracking reports).
- Collaborate with developers on new feature design.
- Provide knowledge transfer and support to colleagues.
- Contribute to best practices and comply with information security policies.
Requirements
- Strong coding and development skills with solid programming logic.
- Proficiency in object-oriented languages: C++, C#, PHP, Java, or Python.
- Willingness to learn Groovy (the platform is written in Groovy).
- Thorough understanding of the software development lifecycle (waterfall & agile).
- Proven experience as a Business Analyst / Technical Business Analyst.
- Skilled in documentation (requirements, process maps, technical specs).
- Experience in configuring large/complex software packages.
- Understanding of relational databases.
- Strong stakeholder management and customer-facing communication skills, including handling difficult conversations.
- Solid organizational and multitasking abilities with attention to detail.
- Collaborative approach with cross-functional contribution.
- Degree qualified or equivalent commercial experience.
How to Apply
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