Location Eldoret

Posted 2 months ago

IT Jobs

Duties and Responsibilities

Technical Support & Troubleshooting

Provide first-line IT support to staff, including troubleshooting hardware, software, and network issues.
Diagnose and resolve issues in healthcare-related software systems.
Install, configure, and maintain computer systems, printers, and other ICT equipment.
Ensure timely resolution of user queries and incidents.

System Maintenance & Administration

Monitor system performance and carry out routine maintenance to ensure operational efficiency.
Support user account management, email setup, and system access rights.
Maintain ICT inventory including equipment, licenses, and accessories.

Network Support

Assist in maintaining reliable local area networks (LAN), internet connections, and wireless connectivity.
Support implementation of data backup systems and basic cybersecurity measures.

Documentation & Reporting

Maintain accurate documentation of IT incidents, system configurations, and maintenance activities.
Prepare periodic reports on ICT operations, support requests, and system performance.

Training & Capacity Building

Provide basic ICT training to staff on system usage, security best practices, and new technologies.
Offer user guidance for healthcare software tools.

Key Requirement Skills And Qualification

Degree in Business Information Technology (BBIT) or a related field
At least 2 years of experience in IT support or a similar role
Hands-on experience troubleshooting software used in health or organizational environments
Basic understanding of healthcare systems or experience in healthcare administration is an added advantage

HOW TO APPLY

If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com

Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.