Job Description
A warm and inviting space filled with fresh cut flowers, an overflowing bookcase, freshly baked breads & patisserie, the heartwarming scent of fresh coffee and relaxing music set within some of Nairobi’s most dynamic malls; Artcaffé is a haven from hectic city life. We give our customers a place to rest and relax over great food and drinks made by our passionate team of chefs, baristas and mixologists, to ensure each visit is a memorable experience.
HR Officer
Key Responsibilities
- Employee Relations & Case Management: Serve as the primary point of contact for employee queries, grievances, disciplinary hearings, and conflict resolution, ensuring fair and consistent application of company policies.
- Compliance & HR Operations: Maintain accurate employee records, oversee contract administration, and ensure full compliance with Kenyan labor laws and statutory requirements across all branches.
- Payroll & Benefits Coordination: Manage payroll inputs, statutory deductions, leave administration, and employee benefits to ensure accuracy and timeliness.
- Performance Management Support: Partner with department heads to drive the performance review cycle, providing guidance on performance improvement plans and coaching conversations.
- Policy Implementation: Support the rollout and enforcement of HR policies and procedures, ensuring alignment with operational needs and legal standards.
- Culture & Employee Engagement: Champion Artcaffe’s culture by coordinating staff engagement initiatives, wellness programs, and recognition efforts to boost morale and retention.
Qualifications
- A Bachelor’s degree in Human Resources, Business Administration, or a related field with CHRP as an added advantage
- Should be a member of IHRM
- 3+ years of HR operations experience, preferably within the hospitality, retail, or FMCG industries.
- Strong working knowledge of Kenyan labor laws, statutory compliance, and disciplinary processes.
- Proven experience with payroll coordination and HRIS systems.
- Excellent interpersonal, negotiation, and conflict-resolution skills.
- A detail-oriented, organized, and resilient individual capable of thriving in a fast-paced, multi-branch environment.
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