Head of Broking Job Acentria Group

Job Description

Insurance Jobs, Acentria Group Jobs.

Main Responsibilities Of The Jobs

Managerial / Supervisory/ Operational Responsibilities or roles:

• Define and lead the execution of a broking strategy aligned to company vision, revenue targets, and client retention goals.
• Analyze market trends, competitive dynamics, and emerging customer needs to identify long- term opportunities for sustainable growth.
• Develop and implement business development initiatives, including partnerships, diversification, and product-market fit strategies.
• Set sales and revenue targets using robust forecasting models and market intelligence.
• Drive performance against targets through structured pipeline management, strategic client acquisition, and cross-selling.
• Monitor portfolio performance, including growth, renewal, retention, and client profitability metrics.
• Set the strategic direction for client engagement across retail, corporate, SME, and affinity segments.
• Build and maintain relationships with high-value clients, C-suite stakeholders, and institutional partners.
• Leverage data and insights to drive client-centric product positioning, retention strategies, and value-added services.
• Ensure the broking team operates within the scope of industry laws, internal codes of conduct, and ethical sales practices.
• Oversee documentation, disclosures, and communication standards to reduce legal, regulatory, and reputational risk.
• Collaborate with cross functional teams on periodic reviews, training, and control improvements.
• Build, coach, and develop a high-performing broking team with a strong culture of accountability, service, and ethical conduct.
• Implement clear performance management frameworks, talent development pathways, and succession planning.
• Champion diversity, inclusion, innovation, and collaboration across the sales organization.
• Drive efficiency in broking operations by optimizing workflow, leveraging automation, and improving turnaround times.
• Ensure broking systems and CRM platforms are used effectively for tracking, reporting, and customer engagement.
• Support seamless collaboration with underwriting, claims, finance, and marketing to deliver integrated client solutions.

Nature of Decision Making

Strategic, Commercial, Operational and People

Knowledge, Skills And Experience

Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:

• Bachelor’s degree in Business Administration, Insurance, Economics, Marketing, or related field.
• Master’s degree is an added advantage.

Minimum level of professional qualification required to perform effectively in the role:

• Professional insurance qualifications such as ACII, AIIK, or FLMI are required.

Minimum level of personal and professional experience required to perform effectively in the role:

• Strong understanding of insurance products (life, general, medical, SME, group).
• Expertise in CRM tools, pipeline management systems, and client lifecycle analytics.
• Knowledge of regulatory frameworks governing broking and intermediary services.
• Strong interpersonal and communication skills.
• High level of emotional intelligence and professionalism skills.
• Passionate about customer experience, and innovation.
• Strategic thinker.

Minimum months or years of experience required to have to be appointed to the position:

• 10+ years’ experience in a related field, with at least 5 years in a senior leadership role in broking, or sales strategy.

Competencies

Technical.

• Strategic Thinking – Sees the broader market landscape and designs broking strategies with long-term impact.
• Customer Orientation – Prioritizes client satisfaction, loyalty, and customized service delivery.
• Market Insight – Interprets market trends, regulatory developments, and competitive activity to guide strategy.
• Leadership & Team Development – Builds a strong team culture, motivates high performance, and enables career growth.
• Sales Acumen – Uses data, negotiation, and solution selling to meet revenue goals and solve customer problems.
• Communication & Influence – Clearly articulates value propositions and builds lasting relationships with clients and stakeholders.
• Risk Awareness – Ensures compliant practices and manages exposure from mis-selling or reputational issues.

Behavioural

• Strategic Thinking – Anticipates market trends and proactively adjusts strategies to stay competitive.
• Customer-Centric Mindset – Uses feedback and data insights to improve customer engagement and satisfaction.
• Creativity and Innovation – Brings fresh thinking to campaigns, broking and customer engagement.
• Integrity and Professionalism – Demonstrates ethical leadership and upholds the company’s values in all dealings.
• Leadership and Initiative – Leads by example, mentor junior team members, and contributes to team development.
• Adaptability and Resilience – Handles ambiguity, adjusts to shifting business and maintains composure and focus under pressure, especially in competitive or high-stakes negotiations.
• Collaboration and Teamwork – Works effectively with cross-functional teams (e.g., BD, underwriting, Actuarial, P&C, Finance).
• Results Oriented – Focuses on delivering measurable outcomes and meeting targets.
• Accountability – Takes full ownership of performance results, decisions, and client outcomes.

How to Apply

If you meet the above qualifications, kindly send your CV to hr@acentriagroup.com; with the subject line

“Head of Broking”

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