Job Description
Hotel Jobs. Marriott Jobs
JOB SUMMARY
- Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.
- Assist and check turnovers, figures, postings, billing and documents for accuracy. Set-up proper billing accounts for Group and Catering Agreement according to Financial and Credit policies.
- Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized Group and Event Billing supporting documentation and other financial information.
- Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
- Ensure compliance with standard and local operating procedures (SOP’s and LSOP’s). Work closely with various departments and outside entities to achieve successful groups and events from pre-arrival through final bill.
Education and Experience
- 3-year degree or diploma in Hospitality Management, Finance , Business Administration, or related major; at least 5 years experience in the credit management, event management or related professional area required.
Managing Event Logistics and Operations
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring billing accuracy.
- Adheres to all standards, policies, and procedures.
- Ensure advance deposit for Groups and Events are received in accordance to the terms of the Group and Catering sales agreements.
- Tracking of Group and Events deposits in Opera Sales & Catering per internal controls policies.
- Prepare, review, and issue bills, invoices, and account statements according to company procedures.
- Review group master bills for accuracy.
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Organize, secure, and maintain all supporting documents for Groups and Events in accordance with document retention policy and procedures.
- Submit Bonvoy Events claims in Group Posting tool.
- Follow-up and resolve past due balances for customer event invoices until payment in full is received or resolved.
- Process, follow-up and submit any Refunds due to customers on finalization of event billing resulting in credit due.
- Performs other duties as assigned to meet business needs.
- Ensuring and Providing Exceptional Customer Service
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Actively listen and respond positively to guest communications, concerns, and requests using brand or property specific process to resolve any issues.
- Co-ordinating with Event Management Teams
- Attend pre- and post-event meetings as required to review/communicate group billing requirements.
How to Apply
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