Job Description
Rank: Field Staffs
Section: Member/ Client Services
Department: Essential Services- Gender
Location / Work station: Kibera
Working Hours: Monday – Friday | 8.00 AM – 5.00PM, 2 Saturdays a month
Reports to: Senior Case Worker and Program Officer
Direct reports: Community champions/Community Health promoters/Community children volunteers
Job Purpose
To be responsible for managing the GBV case management component and child protection work, including the database registrations and case follow-ups.
Key Responsibilities and Job Dimensions
Responsibilities
- Perform an assessment to gain background information and obtain psychosocial information to every new case reported.
- Perform administrative tasks such as compiling and maintaining case file.
- Carryout regular monitoring with follow-ups and review progress of cases in a timely manner.
- Support in provision of basic counselling and general case management services.
- Coordinate the care services given to the client – medical examination, reporting to the police or linking to legal authorities to ensure arrest is made to the perpetrator.
- Identify children at risk and refer them to appropriate services and support.
- Conduct sessions and trainings in school – rights of children clubs ( ROC) – life planning skills, SRH, Gender issues etc.
- Refer/link the client with medical, legal and social services to ensure full recovery and justice for the client.
- Take necessary steps to ensure that the client receives adequate care and protection.
- Organize awareness campaigns in the community by conducting door to door sensitizations, schools awareness campaigns and community outreach forums on sexual and Gender violence.
- Build and maintain partnerships and collaboration with other GBV partners and relevant stakeholders.
- Identify cases of concern (girls, boys and women) in the community liaising directly with other service providers present in the area (health and /or legal providers, etc.) and host community most vulnerable women, families and children.
- Assist in the developing of services mapping and functional referral pathways.
- Apply principles appropriately to age and gender needs with specialized counselling support for GBV survivors (young children, adolescents and women) respecting the principles of confidentiality and do no harm.
- Conduct interviews, needs assessment and develops in collaboration with the Program Officer individual case management action plans and indicates cases for legal prosecution, ensures implementation, referrals, follow-up and case closures (if and when appropriate) in a timely manner.
- Ensure regular monitoring with follow-up and reviews progress of cases.
- In charge of SUN Gender desk in specific sites
- Training SUN gender champions on Gender, GBV and SGBV issues.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications
- Diploma in Social Sciences, Social Work, Gender Studies or related field of studies.
Professional Qualifications
- Additional training in child protection work.
- Trainer by proffession in life planning skills, gender issues, SRH and young mentor will be added advantage.
Other required qualifications (unique/job specific)
- Excellent verbal and written communication skills
- Interviewing and Note taking skills
- Respect confidentiality standards and the dignity of beneficiaries, demonstrating and safeguarding ethics and integrity.
- Familiarity with human rights and gender related protection issues especially focused on violence, exploitation and abuse of girls, boys and women.
- Excellent organizational skills, independent, disciplined, with initiative and an ability to work under pressure and to prioritize work
- About 4 years’ experience in case management/child protection.
Functional Skills:
- Adopting practical approaches
- Making decisions
- Checking things
- Taking action
Behavioral Competencies/Attributes:
- Establishing rapport
- Following procedure
- Upholding standards
- Understanding people
How to apply
All interested applicants should send their CV and detailed cover letter to recruitment@shininghopeforcommunities.org with the job position “Gender Case Worker- Kibera” in the subject line. Applications due by March 23, 2026.
SHOFCO Recruitment and Hiring Notes:
Please note that SHOFCO does not charge any fee in the recruitment process, as the entire hiring process is free and fair.
SHOFCO is committed to upholding Gender Equality, Diversity and Social inclusion, and seeks to reflect the communities that we serve. Female candidates are highly encouraged to apply. Additionally, SHOFCO seeks safety for the people that we serve, and employment with SHOFCO is conditional upon successful background and reference checks and other verification as needed. SHOFCO has a zero-tolerance policy on gross misconduct, including sexual exploitation, harassment, and abuse. SHOFCO will request a certificate of good conduct and information from the job applicant’s previous employers about any findings of sexual misconduct, fraud, or abuse. By submitting an application to SHOFCO, the applicant confirms her/his/their understanding of these recruitment procedures.