Job Description
Finance Jobs. Sportserve Jobs
Key Responsibilities:
- Investigate assigned alerts and transactions following defined SOP’s.
- Detect and report suspicious behaviour or irregularities in customer actions.
- Handle straightforward and moderately complex cases with minimal supervision.
- Flag and escalate unclear or high-risk cases to Senior Analysts or Team Leads.
- Document investigation steps and maintain high-quality audit trails.
- Contribute to identifying recurring fraud types or process inefficiencies.
- Suggest minor updates to SOP’s or workflows based on observed patterns.
- Participate in knowledge-sharing and team huddles to align on fraud trends.
Skills & Traits:
- Excellent attention to detail and pattern recognition.
- Ability to follow structured procedures with accuracy.
- Clear written communication for documentation and internal notes.
- Openness to feedback and eagerness to improve.
- Early-stage analytical thinking and root cause curiosity.
- Responsible handling of sensitive information.
Success Indicators:
- High accuracy rate in fraud detection and decision-making.
- Reduction in escalated errors due to misjudgment.
- Strong case documentation aligned with audit expectations.
- Recognition of improvement suggestions by Team Leads or Seniors.
- Proactive contribution to team discussions on fraud patterns.
Minimum Requirements:
- 1–2 years of experience in fraud detection, customer support, payments, risk, or similar roles.
- Strong command of written and spoken English (additional languages are a plus).
- Good understanding of online transactions, digital platforms, or financial products.
- Comfort working with data, fraud tools, Microsoft Office and internal case management systems.
- Ability to work under pressure and make fast, accurate decisions.
- Willingness to work flexible hours/shifts as needed (especially in 24/7 environments).
How to Apply
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