Job Description
Finance Jobs. PIA Jobs
Job Purpose:
To oversee, coordinate, and drive all collection and recovery activities across Phillips International Auctioneers LTD, ensuring optimal cash inflow, minimal bad debts, timely client follow-up, and compliance with company credit policies
Key Duties and Responsibilities:
Collections Oversight & Debt Recovery Management
- Supervise and coordinate daily, weekly, and monthly debt collection efforts across all subsidiaries.
- Monitor receivables aging reports and ensure overdue accounts are followed up promptly.
- Maintain updated records of all collections and pending payments.
- Reconcile client accounts and ensure accurate posting of receipts and credit notes.
- Maintain a database of clients under recovery and track progress of each case.
Subsidiary Coordination
- Work closely with accountants and finance manager to align debt management strategies.
- Develop subsidiary-specific collection targets and performance benchmarks.
- Ensure uniform credit control standards are applied across the group.
Client Engagement
- Communicate professionally with clients to resolve payment issues.
- Provide account statements and ensure transparency in all financial dealings.
- Build strong relationships to improve payment turnaround time.
Reporting and Analytics
- Generate weekly and monthly reports on collections, aging analysis, pending recoveries, and legal cases.
- Prepare comparative performance analytics per subsidiary and recommend corrective measures.
- Present recovery performance reports to management with projections and recommendations.
Policy and Process Improvement
- Develop and continuously improve the credit and collection policy.
- Train subsidiary accountants and marketing teams on collection best practices.
- Recommend automation of collection tracking and digital payment systems.
Supervision and Leadership
- Lead a team of collection officers and ensure task delegation, motivation, and performance appraisal.
- Mentor and train staff on negotiation skills, debt handling ethics, and communication etiquette.
Education Qualifications:
- Bachelor’s degree in finance, Accounting, Business Administration, or Economics.
- CPA (K) or ACCA qualification is highly preferred.
Professional Experience:
Minimum five years of progressive experience in credit control, debt recovery, or collections management, with at least three years in a supervisory or managerial role.
Proven record of successfully managing large client portfolios and reducing delinquency rates.
Key Skills and Competencies:
- Strong leadership, communication, and interpersonal skills.
- Excellent negotiation and conflict resolution ability.
- High numerical and analytical skills with attention to detail.
- Knowledge of accounting systems such as QuickBooks, Odoo, or Sage.
- Proficiency in Excel for analytical reporting and dashboards.
- Ability to handle confidential information and work under pressure.
- Understanding of credit laws, legal recovery processes, and financial documentation.
Training and Certifications (Preferred):
- Training in Debt Collection and Credit Risk Management.
- Customer Relationship Management (CRM) training.
- Negotiation and dispute resolution workshops.
- Legal compliance and data protection awareness training.
Expected Outputs and Deliverables:
- Monthly collection and recovery performance reports per subsidiary.
- Consolidated aging analysis and debtor trend analytics.
- Reduction in outstanding debts and improved recovery turnaround time.
- Regular staff training sessions on debt follow-up etiquette.
- Monthly reconciliation summaries and management recommendations.
- Clear documentation of all client communication and agreements.
How to Apply
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