Job Description
Sales & Marketing Jobs. Gulf African Bank Jobs
- To achieve business growth in both SME and retail segment. The role holder will have the responsibility of onboarding quality using lead generation and marketing drives whilst maintaining/building customer relationship and account information.
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Key Responsibilities:
- Acquisition & Business Development
- Acquire new Retail and SME accounts on a monthly basis.
- Expand and strengthen relationships with existing Retail and SME clients
- Identify cross-selling opportunities to grow the customer portfolio size.
- Drive deposit growth within the acquired Retail and SME customer base.
- Increase Non-Funded Income (NFI) through value-added services.
- Compliance
- Provide consistent customer engagement and personalized support.
- Regularly update and maintain customer records in line with bank policies.
- Ensure a seamless customer experience to foster loyalty and referrals.
- Other
- To safeguard and promote the bank’s image with the general public
- To assist in other issues aspects such as issue escalation and resolution to support our growth strategy
- Compliance & Operational Excellence
- Adhere to all internal policies and external regulatory requirements.
- Comply with operational and credit policies during client onboarding and servicing.
- Ensure accurate recording of all customer engagements and interactions.
- Brand and Support
- Act as a brand ambassador by upholding and promoting the bank’s image.
- Address and escalate customer issues promptly, ensuring timely resolution.
- Support overall bank growth strategies by participating in campaigns and team initiatives.
Qualifications and experience
- Bachelor’s Degree in any discipline from a recognized institution.
- Minimum KCSE Grade: C+ (or equivalent).
- Strong interpersonal skills with the ability to build lasting relationships.
- Excellent communication and presentation skills.
- Sales and customer service experience is an added advantage.
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How to Apply
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