Job Description
CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
Direct Sales Agent
Key Responsibilities
- Generate Sales – as per Targets – for Airtime, Acquistions & Devices
- Monitor inventory and consignment stock for accurate balance of inventory movements and physical stock daily
- Handle receive customer payments through all company-approved payment methods, manage daily cash float and account for daily sales
- Support and implement the customer experience improvement strategies for increased sales
- Offer technical support to customers especially on configuration of data devices
- Principal Outputs for this role
- Revenue – Achieve set targets in Airtime, Routers, Handsets
- Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & payments management/operational costs)
- Quality Acquisitions – in terms of FRA, ARPU
- Brand NPS
- Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index
- Ticketing Customer Escalations & Offering First Level Resolution
- New Business Development
- Looking for new leads & closing them,
- Document, Track, Manage, & Grow Individual Customer Database Portfolio
Requirements
- Diploma/Bachelor’s Degree in Business, Marketing or related field
Experience
- At least 1 year experience in sales
The post Direct Sales Agent at CDL Human Resource appeared first on Jobs in Kenya – http://jobwebkenya.com/.