Job Description
NGO Jobs, World Vision Jobs.
Key Responsibilities
Shape Sponsor Experience Vision & Strategy
End Results
- A clear, future-focused vision for the Sponsor App & Portal is developed and championed.
- Sponsor journeys are inspiring, intuitive, and aligned with WV’s mission and brand.
- Stakeholders rally around a shared digital engagement roadmap that balances sponsor needs and organizational goals.
Lead Sponsor Insights & Engagement Design
End Results
- Sponsor insights, research, and feedback directly shape digital journeys and priorities.
- Sponsors experience deeper connection, trust, and retention through meaningful interactions.
- Sponsor needs are consistently translated into engaging, value-driven experiences.
Guide Content & Impact Storytelling Strategy
End Results
- Digital experiences bring the sponsorship story arc (problem, plan, progress) to life in compelling ways.
- Content strategies highlight transformation, impact, and sponsor value, creating emotional resonance.
- Best practices are established for integrating storytelling seamlessly into the app and portal.
Drive Collaboration with Support Offices (SOs)
End Results
- SOs are aligned on common goals and actively shape the sponsor experience strategy.
- Global collaboration frameworks ensure balance between consistency and local flexibility.
- SOs feel ownership and shared accountability in delivering outstanding sponsor experiences.
Champion Innovation, Measurement & Optimization
- Digital engagement trends are translated into meaningful, future-ready improvements.
- Sponsor experience KPIs (e.g., engagement, satisfaction, retention) are defined and tracked.
- Data-driven insights continuously inform refinements and innovation across the platform.
Professional Experience:
- Bachelor’s or Master’s in Digital Product Strategy, Marketing, Communications, Human-Centered Design, or related field. Equivalent relevant experience considered.
- 7+ years in digital product strategy, customer/sponsor engagement, or related roles.
- Proven success shaping user/customer journeys that deliver measurable outcomes.
- Strong track record translating insights into digital experiences that drive emotional connection and retention.
- Demonstrated ability to influence and align cross-functional, multi-market stakeholders.
- Experience in donor/customer engagement or mission-driven contexts is a strong advantage.
Knowledge & Experience
- Visionary thinker with the ability to define and inspire long-term digital engagement strategies.
- Strong storyteller with the ability to shape content into engaging sponsor journeys.
- Skilled collaborator across technical, creative, and engagement teams.
- Analytical and data-driven, comfortable with KPIs and continuous improvement.
- Globally minded, able to navigate cultural differences and work across time zones.
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How to Apply
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