Job Description
Administration Jobs. ATL Global Business Jobs
We are seeking to hire a Deputy General Manager.
The Deputy General Manager – Touring will drive the strategic direction, performance, and integration of Sales & Reservations, Product Development, and Contracting. This senior leadership role ensures operational excellence, commercial growth, data-driven decision-making, and exceptional client experiences. The ideal candidate will bring a blend of strategic insight, regional coordination, digital transformation capability, and strong supplier and stakeholder management.
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Key Responsibilities
- Operational Leadership:
- Oversee Sales & Reservations, Product, and Contracting departments across multiple countries.
- Implement efficient systems, SOPs, and processes to ensure seamless service delivery and scalability.
- Strengthen operational reporting, digitization, and system integrity (Tourplan, CRM, ERP).
- Harmonize touring operations across all East African offices.
- Financial & Commercial Management:
- Support budgeting, forecasting, and revenue/margin performance.
- Provide timely financial reporting and translate insights into action.
- Lead product innovation, pricing, contracting, and profitability initiatives.
- Sales, Product & Business Development:
- Align operations with commercial growth strategies.
- Drive development of differentiated travel products and flagship experiences.
- Maintain strong supplier relationships and represent the company in industry forums.
- Customer Experience & Quality Assurance:
- Champion a customer-first culture and uphold brand standards.
- Oversee client satisfaction, service recovery, and continuous improvement initiatives.
- Team Leadership:
- Lead, mentor, and empower multi-country and multi culture teams to ensure great team cohesion in order to maximize performance output.
- Drive a high-performance culture centered on accountability, collaboration, and innovation.
- Compliance, Risk & Sustainability:
- Ensure regulatory compliance, risk mitigation, and operational continuity.
- Promote ESG principles in product design and supplier engagement.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Tourism Management, Finance, or related field; a Master’s degree (MBA/Strategy/Leadership) is highly desirable.
- 5-10 years of progressive leadership experience in the travel and tourism sector, with at least 5 years in a senior executive role.
- Proven success in managing large-scale operations, budgets, and cross-functional teams.
- Strong commercial acumen, negotiation, and contract management expertise.
- Excellent stakeholder management, communication, and leadership skills.
- Experience in multi-country/regional operations is an added advantage.
- High integrity, resilience, and ability to drive change and innovation.
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How to Apply
Interested candidates should submit their resume and a cover letter detailing their relevant experience to hr@atlglobalbusiness.co.ke and cc hr@senseofafrica.co.ke using the subject line “DEPUTY GM TOURING APPLICATION” on or before 31st December 2025
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