Job Description
Customer Service Jobs. Mawu Jobs
Role Overview:
As the Customer Experience & Office Operations Associate, you’ll be the heartbeat of our daily operations; ensuring smooth office management while creating an excellent experience for our customers and artisans.
If you’re organized, people-oriented, and love creating structure, this role is for you!
Key Responsibilities:
- Serve as the first point of contact for customers, artisans, and visitors (calls, WhatsApp, walk-ins).
- Handle inquiries, feedback, and complaints with empathy and professionalism.
- Maintain organized and efficient office operations; cleanliness, supplies, and display setup.
- Coordinate artisan pickups, customer drop-offs, packaging, and dispatch.
- Keep accurate CRM records of customer and artisan interactions.
- Support team meetings, documentation, and administrative tasks.
Ideal Candidate:
- Diploma/Degree in Business Admin, Customer Service, or related field.
- 1–2 years’ experience in office admin or customer-facing roles (or willingness to learn).
- Excellent communication and organizational skills.
- Tech-savvy with tools like Google Workspace, WhatsApp Business, and CRMs.
- Professional, dependable, and passionate about African craftsmanship.
How to Apply
Ready to be part of something meaningful?
Apply Now: Send your CV and short cover letter to careers@mawuafrica.com
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