Job Description
The Nani Employee Leasing Company (Nani EL) is an employer professional organization focusing mainly on leasing out low and medium cadre staff in all sectors of the economy. Specifically, Nani EL deploys well trained domestic assistants, nursery school assistants, office assistants and factory cleaners to its individual and corporate clients.
Customer Experience Agent
Role Summary
- Our client in beauty Industry is looking for a Customer Experience Agent who will support customer experience, retention, and sales conversion across key customer touchpoints.
- The role will involve handling outbound follow-ups, customer check-ins, reactivation and replenishment outreach, abandoned cart recovery, and day-to-day customer communication across calls, WhatsApp, and email.
- The ideal candidate will work closely with the Customer Experience team and cross-functional teams to deliver a smooth customer journey, drive customer satisfaction, and support business growth.
Responsibilities
- Customer Follow-Up, Retention, and Support:
- Sales Conversion and Customer Engagement:
- Cross-Functional Coordination:
- Contribution to Content and Brand Support
- Communication and Customer Relationship Management:
Qualifications
- Operates independently without the need for constant direction or follow-up.
- Learns quickly and applies feedback effectively.
- Maintains high standards even in unstructured or changing environments. Handles customer interactions with professionalism, empathy, and good judgment.
- Ensures consistent follow-through on internal communication and processes.
- Maintains accurate documentation and clean CRM records, with clear handovers and verifiable task completion.
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