Job Description
Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
Customer Care Representative – Fashion Retail (Remote)
What We Are Looking For
- A strong appreciation for, or hands-on experience with, diverse fashion trends
- Experience working with e-commerce platforms
- Familiarity with CRM tools such as Gorgias and Gorgias AI, or similar customer support software
- Experience using Shopify
- Proven experience providing email-based customer support
- Excellent written and verbal communication skills
- Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently
- Ability to work independently as well as collaborate effectively within a team environment
- Openness to feedback to ensure the delivery of a high-quality customer service experience
- Confidence in navigating the competitive fashion and e-commerce landscape
- Passion for staying up to date with fashion trends, fabrics, and production processes
- Polite, professional demeanor with excellent interpersonal skills
- Proactive mindset with the ability to think creatively and solve problems quickly
- Strong time management and organizational skills, with the ability to work independently
- Capacity to resolve 10–15 customer tickets per hour
- Proven track record of maintaining a minimum 90% quality score
Equipment Requirements (bring your own device)
- Minimum 50 Mbps internet connection
- Minimum 8GB RAM – Intel i5 10th gen
- Quiet working environment
- Noise-canceling headset
- No desktops
- No Chromebook, no LINUX
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