Job Description
Customer Service Jobs. Nyota Njema Jobs
Job Purpose:
Be the primary client-facing contact to manage enquiries, nurture prospects through structured outreach (including cold calling), and ensure excellent onboarding and after-sales experience to drive satisfaction and retention.
Main responsibilities:
- Handle inbound enquiries and follow up proactively by phone, email and WhatsApp to qualify and advance leads.
- Conduct targeted cold-calling campaigns to generate appointments and qualified leads for Sales.
- Maintain accurate client and lead records in the CRM and update pipeline status and next actions.
- Coordinate onboarding activities between Sales, Operations and Finance to ensure smooth client activation.
- Resolve customer issues and service escalations promptly, escalating complex matters to the manager.
- Collect and report client feedback and suggest improvements to product and onboarding flows.
Qualifications:
- Diploma or Bachelor’s degree in Business, Communications, or a related field.
- Minimum of 1 year of customer-facing experience.
- Knowledge & Experience:
- Understanding of customer service best practices and CRM usage.
- Familiarity with sales pipeline management principles.
- Experience using CRM tools to manage client interactions and records.
Skills:
- Excellent phone etiquette, persuasive communication, and relationship-building skills.
- Strong organizational and time management abilities.
- Proficiency in CRM systems and basic data entry accuracy.
How to Apply
Shortlisting will be done on a rolling basis — early applications are encouraged.
Send your application to info@nyotanjema.com
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