Job Description
Insurance Jobs, Britam Jobs.
Key responsibilities:
- Responsible for managing BMI claims processes (design, data entry, vetting, approvals & payments).
- Responsible for client relations management by ensuring quality service & periodic interactions. with clients.
- Designing & implementing innovative initiatives to improve customer satisfaction & retention.
- Setting up client feedback systems to enable process improvements informed by client inputs/feedback.
- Coordinate processing and payment of claims , management of service providers and operational process improvements.
- Management of claim processing flows to ensure efficiency and manage case management activities.
- Control and oversee provider recruitment into segment provider panel.
- Advice on processes improvement through automation of tasks and processes.
- Coordinating management of relationships with clients, intermediaries and service providers.
- Providing leadership and mentorship to the claims team.
- Developing suitable operational procedures to meet strategic objectives of the organization.
- Review documents and pertinent requirements regarding claims.
- Ensure claims made by the clients are complete in form and complies with the documentary requirements of an insurance claim.
- Respond to both internal and external client inquiries concerning claims process, service providers, and the filing/completion of proper forms.
- Prepare claims registers for claims meetings and update the various claims reports.
- Delegated Authority: As per the approved Delegated Authority Matrix.
- Perform any other duties as may be assigned from time to time.
Knowledge, experience and qualifications required:
- Bachelor’s’ degree in Nursing.
- Strong AI and Analytical Skills.
- Professional qualification in Insurance is a must.
- At least 6 years’ experience in insurance claims management three of which should be in a supervisory position.
- Knowledge of insurance regulatory requirements.
- Knowledge of insurance products.
How to Apply
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