Job Description
Apollo Group (Apollo Investments Limited)was an idea born from the need to harness synergies across the insurance business. Built on commitment, integrity and innovation, it has risen to be one of the leading financial groups in East Africa. Apollo Investments Limited (AIL) includes APA Insurance (Kenya and Uganda). It underwrites General Insurance risks …
Claims Assistant
KEY PRIMARY RESPONSIBILITIES
- Reviewing reserves and closing of old outstanding claims
- Processing new insurance claims notifications
- Payment of Claims and service providers whilst ensuring compliance with IRA regulations.
- Initiating legal recovery of monies paid out
- Keeping cost at a bare minimum
- Adhering to legal requirements, industry regulations and customer quality standards set by the company.
Customer service
- Ensuring that all enquiries by clients are responded to promptly and appropriately.
- Ensuring that discharge vouchers are dispatched and settled promptly.
- Ensuring that records in respect of claims processed are available and maintained correctly for effectiveness in responding to policyholders’ queries.
- Regular briefing to the departmental manager and making consultations.
Administrative functions
- Participating and contributing to meetings, discussions and consultations with other team members toensure that all hindrances to job performance are addressed in good time
- Entering claims data to the system
ACADEMIC QUALIFICATIONS
- Bachelor’s degree in relevant field
JOB SKILLS AND REQUIREMENTS
- Interpersonal and administrative skills
- Team player
- Integrity
- Communication skills
PROFESSIONAL QUALIFICATIONS
Diploma in Insurance will be an added advantage
EXPERIENCE
- 1-2 years’ experience
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