Job Description
IT Jobs, Safaricom Jobs.
Reporting to the CCS and Billing Lead- Revenue Management, the position holder will work with the Revenue management; product development team to design, configure and deploy new products and services. They will be expected to guarantee quality through proper configurations, user acceptance testing and advice on improvements on customer experience and journey. They will also carry out Operational activities to support the platform and the customer needs.
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Key Responsibilities
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work
- Participate in Product development life cycle activities while achieving faster time to market.
- Translate business and customer requirements into technology requirements to meet current and future business needs.
- Operation and maintenance of CCS and billing platforms.
- Reviews and contribute to the test cases and optimal designs for existing and new services.
- Research, review and recommend emerging technologies and innovative customer solutions and liaise with stakeholders for technology adoption.
- Participate in deployment and quality assurance through execution of Unit testing, SITs and supporting the UATS of new products & services.
- Dedicated to delivering accurate, high-quality products & Services and ensuring every customer issue is thoroughly resolved.
- Identify and resolve customer pain points related to charging and billing
- Brings energy and passion to teamwork and cross-functional collaboration.
- Take part in initiatives to automate and digitize processes, improving efficiency and accuracy.
Qualifications
- A degree in IT, computer science, Telecommunication or Electrical Engineering
- 3 years working experience relevant to the role
- Strong database skills including MySQL, PostgreSQL.
- Software development skills; Java or python programming
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Team player.
- Organized and detail oriented.
- Experience of Huawei Convergent Billing System (CBS) will be an added advantage.
- Knowledge of GSM technologies
- Knowledge of Machine learning, Robotic Process Automation and Cloud technologies will be an added advantage.
- System analysis and design is an added advantage
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How to Apply
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