Card Operations Officer at HF Group

Principle Accountabilities

• Generating Debit and Credit card order files for new/additional cardholder/replacement and renewals.
• Ensure the accuracy and integrity of data related to card operations.
• Tracking of Cards dispatched to branches.
• Handling base card/collateral stock management with Delarue.
• Generating debit and credit adjustments for update to Credit Card Management System.
• Managing credit card limit requests.
• Ensure all credit and debit cards are enrolled for 3D Secure.
• Handle static data changes on Credit Card Management System.
• Handle closure of credit cards.
• Handle change of card statuses.
• Handle of deceased cardholder process.
• Ensure e-statement are sent to credit cardholders on timely basis.
• Identify areas for process optimization to enhance the efficiency of card operations.
• Manage relationships with external vendors that provide card processing services, ensuring they meet SLAs and performance standards.
• Work closely with other departments such as IT and customer service to ensure seamless card operations.

Key Competencies and Skills

General Competencies

• Ensuring accuracy in processing card-related tasks, such as issuing and renewing.
• Handling multiple card related requests, meeting deadlines and efficiency managing the workload to avoid delays.
• Quickly resolving issues related to card delivery problems or system errors affecting card issuance.
• Keen eye for accuracy in processing card related tasks.
• Collaboration and Teamwork.
• Ethics and Integrity.
• Strong Communication skills.

Technical Competencies

• Card Management System (CMS) Proficiency.
• Knowledge of Card Issuance Process, Card Activations, Renewals and Replacements.
• Knowledge of Card Lifecycle Operations.
• Data Entry and Record Keeping.
• Reporting skills on card issuance and status tracking.
• Familiarity with general banking systems and how they integrate with card operations.
• Skills in generating reports to monitor card performance and issuance.

Minimum Qualifications, Knowledge and Experience

Education

• Minimum Bachelor’s degree in business or information technology related field.
• Professional accounting Qualifications i.e. CPA/ACCA.
• Any Banking qualification/ Business related qualification.

Experience

• 2 -3 years Banking Experience with at least 2 years in Card Business.
• Familiarity with the Card Management System.