Job Description
Banking Jobs. Family Bank Jobs
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Key Responsibilities:
- Drive Debit, Credit, Virtual and Prepaid cards uptake and Usage in branches
- Drive card business strategy to grow revenues from Debits, prepaid, Virtual ,credit cards and ATM channel.
- Manage customer disputes, customer queries resolution, handle emails and calls from branches and Contact Centre.
- Manage instant issuance process through the branch network.
- Receive, verify and manage debit, prepaid and credit cards stock from the card manufacturers.
- Manage debit card stock distribution to the branches and ensure they acknowledge receipt acknowledgement.
- Liaise with DFS Technical & the instant issuance vendor to resolve any instant issuance printer
- issues arising from the branches
- Process card files for Credit cards with the vendor.
- Relationship Management of key Partnerships like Visa, Kenswitch, Mastercard, Interswitch etc.
- Process staff & customer credits card and Ensure Timely Credit card recoveries
- Devise strategies for mass issuance of prepaid cards through existing bank relationships such as Sacco’s, schools, alumni associations
- HR Department Doc. IJA
- Prepare monthly productivity reports for productivity reporting and Branch Updates on Cards Usage and Cards status
- Champion cards partnerships running internally and with select Partners.
- Responsible for identifying and reporting potential and actual Money Laundering Risk, including
- suspicious card transactions in accordance with the laid down AML policies and procedures.
- Compliance with all the policies and procedures of the Bank.
- Ensure that 95% of transactions are migrated to channels.
- Any other duties and responsibilities as allocated by the line manager or the Head of DFS.
The Person:
- The ideal candidate must possess the following:
Qualifications
- A Bachelor’s degree in Business Administration, Finance or related field from a recognized university,
- Professional qualifications will be an added advantage
- Atleast Three (3) years hands-on Banking experience in a busy Front or Back Office Operations. function, IT or Business-related function. Experience of a minimum two (2) years in a Card business/Digital Business-related function, will be an added advantage.
- Thorough knowledge of CBK prudential guidelines & Card Schemes knowledge.
- Ability to clearly communicate strategy, plans and issues across the organization by developing business cases, presentations & stakeholder communications even with senior management.
- Strong analytic, logical reasoning, and problem solving, risk vs. reward skills
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How to Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 12th December 2025.
Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.
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