Job Description
Customer Service Jobs, CIC Insurance Jobs.
Purpose
To provide general customer service in respect to medical business customers.
Responsibilities
- Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
- Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
- Issuance of both in and outpatient approvals for admissible requests for insured members.
- Communication to stakeholders on management of cases and financial liability through reports.
- Provide input for the customer service reports.
- Share daily/weekly and monthly reports as may be required from time to time.
- Participate in cost management initiatives/strategies that have been put in place by the business.
- Handle customer service issues and queries in a timely manner.
- Escalate Customer queries to the relevant job role if necessary.
- Maintain professional ambience within the office premises.
- Promote the organization’s customer service charter.
Key Skills, Knowledge, Experience and Behavioral Competencies
Academic and Professional Requirements
- Education Minimum Qualification Diploma in Clinical Medicine/Nursing (KRCHN)
- Customer Experience training will be an added advantage.
Experience Required:
- Relevant experience in busy health environment 3
- Experience in a medical call centre management unit 1
How to Apply
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