Job Description
Customer Service Jobs, Sprinkville Networks Jobs.
Job Purpose:
To deliver exceptional customer service by handling inbound and outbound calls, responding to customer inquiries, resolving issue and promoting company products and services in a professional and efficient manner.
Key Responsibilities:
- Handle incoming calls and provide accurate information regarding company products, services, and promotions.
- Respond to customer inquiries through calls, emails, or live chat within the set service level standards.
- Troubleshoot customer issues, such as network problems, billing inquiries and service disruptions and escalate unresolved cases to relevant departments.
- Process service requests such as subscription renewals, and account updates.
- Maintain and update customer records accurately in the company’s database or CRM system.
- Provide feedback on recurring customer issues and suggest improvements to enhance service delivery.
- Meet or exceed key performance indicators (KPIs) such as call handling time, resolution rate and customer satisfaction score.
- Promote additional products and services when appropriate to enhance customer value.
- Adhere to company policies, procedures and confidentiality standards.
- Participate in training sessions and team meetings to stay informed about new products, systems, and policies.
Qualifications and Requirements:
- Diploma or Degree in Business Administration, Telecommunications, Business IT, or information technology.
- Proven experience in a call center or customer service environment, preferably in the telecommunications sector.
- Excellent verbal and written communication skills in English and Kiswahili.
- Strong problem-solving and multitasking abilities.
- Proficient in computer applications and CRM systems.
- Ability to work under pressure and meet performance targets.
- Flexibility to work in shifts, including weekends and holidays.
Key Competencies:
- Customer-focused with a positive and professional attitude.
- Strong interpersonal and listening skills.
- Attention to detail and accuracy in handling customer data.
- Team player with a proactive approach.
- Time management and adaptability to dynamic work environments.
How to Apply
Interested internal candidates who meet qualifications are encourage to apply through careers@sprinkvillenetworks.co.ke
Apply on or before 05th November 2025
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