Job Description
Sales Jobs. Crown Interactive Jobs
Role Summary
The Business Development Lead (Technical) will play a critical role in driving client adoption, strengthening partnerships, and supporting the technical implementation of Crown Interactive’s SaaS and digital solutions. The ideal candidate will serve as the bridge between business strategy and technology execution — enabling growth, ensuring customer success, and maintaining high service standards across projects.
Key Responsibilities
Business Development & Growth
- Identify, develop, and convert new business opportunities in both the public and private sectors for Crown Interactive’s portfolio of SaaS and IaaS solutions.
- Develop and execute go-to-market strategies that position Crown Interactive as a preferred technology partner for digital transformation projects.
- Lead product demonstrations, client presentations, and technical briefings to showcase solution value and capabilities.
- Build and maintain strong relationships with key decision-makers, partners, and government agencies to support business expansion.
Client Enablement & Training
- Serve as the lead trainer for implementation partners and client teams, providing both technical and operational onboarding for Crown Interactive’s platforms.
- Develop and deliver structured training programs, manuals, and user guides tailored to different user levels and industries.
- Evaluate training effectiveness and provide continuous learning support to ensure successful solution adoption.
- Support partner accreditation processes and maintain training records for audit and certification purposes.
Technical Support & Solution Delivery
- Act as the technical support lead, coordinating closely with the IAAS provider, product and engineering teams to troubleshoot and resolve escalated issues.
- Monitor solution performance, identify recurring challenges, and proactively recommend system optimizations or feature enhancements.
- Assist in solution configuration, testing, and rollout, ensuring client environments are secure, stable, and aligned with Crown Interactive standards.
- Document all support interactions, maintain incident logs, and contribute to the development of a knowledge base for internal and client use.
Operational Excellence & Strategy
- Support the Chief Operation Officer and product leadership team in developing operational frameworks, client engagement models, and service delivery benchmarks.
- Analyze client feedback, usage data, and support metrics to inform product improvements and strategic decisions.
- Ensure that all technical and business activities adhere to company policies, security standards, and quality assurance protocols.
- Represent Crown Interactive at industry forums, exhibitions, and partner engagements to promote the company’s solutions and thought leadership.
Desired Competencies
- Strong leadership and client relationship management abilities.
- Excellent facilitation, presentation, and negotiation skills.
- Strategic thinker with a results-driven and proactive mindset.
- Collaborative, adaptable, and able to manage multiple client accounts simultaneously.
Qualifications and Experience
- Bachelor’s Degree in Computer Science, Information Systems, or a related field.
- Minimum of 5 years of professional experience in business operations, technical support, or SaaS environments.
- Strong understanding of digital platforms, cloud-based solutions, and enterprise technology systems.
- Excellent analytical, communication, and problem-solving skills.
- Proven ability to translate technical solutions into business value for clients.
How yo Apply
If you think you have what it takes to join our dynamic and vibrant team, please click the apply button to submit your application and forward your CV to careers@crowninteractive.com.
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