Job Description
Admin Jobs, Java House Jobs.
Duties and Responsibilities:
- Ensure that all restaurant policies and procedures, standards specifications and guidelines are followed and completed on a timely basis.
- Ensure compliance with health and safety, food preparation and serving, repair and maintenance.
- Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning.
- Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Prevent, handle and resolve complaints regarding food quality and service.
- Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
- Prevent and resolve personnel problems
- Minimise guest complaints by ensuring all guests are served. This will be done by ensuring 95% of their time is spent on floor coverage.
- Ensuring that the set SOPs of cash handling are adhered to
- Taking correct take away orders and ensuring they are correctly dispensed
- Ensuring prompt billing is done and correct change is given
- Ensuring delivery orders are prepared and picked on time
- Suggestive selling products and introduction of new ones to guests
- Maintaining high hygiene standards at the cashier station
- Ensure cutlery is wiped, polished and well displayed at the respective stations
- Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
- Seeks, listens and responds to Guest feedback.
KEY ACCOUNTABILITIES:
Key Result Areas/ Key Performance Indicators
- Ensure guest’s satisfaction is met through consistently auditing the branch operations on a daily basis
- Enforce operational practices of the branch, making sure it runs smoothly and complies with food safety requirements.
- Ensure all company money is intact as transacted at all times and all transactions accompanied with official receipts
- Ensure quality food and drinks are served to all guests upon dispatch
- Ensure all take away food or drinks are properly packed/covered in accordance with the Food Safety and Hygiene standards.
- Pleasantly dealing with customers to ensure satisfaction
- Ensure proper packaging is done by organizing mis-en-place for take away orders
Performance Indicators
- Food safety
- Integrity
- NPS
- L4L sales
- Margins
Qualifications
- Ability to communicate clearly in English.
- Ability to review P&L
- Able to handle money and operate a point-of-sale system
- Must be prepared to work under pressure.
- Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
- Must be result oriented, self-driven, articulate and pro-active.
- Must have the ability to make quick and sound decisions.
SPECIAL CONDITIONS OF EMPLOYMENT
- Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.
- Have a competent knowledge on Customer Service and people management system.
- Computer literate in MS Suite.
- Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry-experience.
Core COMPETENCIES
- Establishing Focus
- Providing Motivational Support
- Fostering Teamwork
- Empowering and developing Others
- Flexible and adaptable to new environment.
- Ability to manage Performance
- Interpersonal relationships.
- Result oriented.
Minimum Qualification:
- Experience Length: 3 Years
- Location: NAIROBI
How to Apply
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