Job Description
Finance Jobs. Mwananchi Credit Jobs.
Role Overview:
We are seeking a dynamic and results-driven Branch Manager for our Trade Center Branch – Nairobi. The successful candidates will be responsible for overseeing branch operations, managing staff, ensuring compliance, and driving growth through excellent customer service and strategic sales initiatives.
Key Responsibilities:
- Oversee daily branch operations and monitor staff performance
- Achieve sales targets and grow the branch’s customer base
- Ensure adherence to all regulatory, legal, and compliance requirements
- Handle customer escalations and maintain high service quality standards
- Prepare, review, and submit branch financial reports
- Implement strategies to improve branch efficiency and profitability
Must-Have Qualifications:
- Bachelor’s degree in Business, Finance, or a related field
- 3–5+ years’ experience in a microfinance or financial institution (preferred)
- Proven leadership or supervisory experience
- Strong understanding of financial products and customer relationship management
- Excellent communication, problem-solving, and decision-making skills
How to Apply
Email: careers@mwananchi.co.ke
Subject Line: Application for Branch Manager – Nairobi
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