Job Description
For many years, Royal Mabati® has supported many clients succeed through our varied solutions and products. We are a multinational company that primarily deals with roofing materials, starting out with a factory in Nairobi since our inception in 2005. Today, we’re one of the leading manufacturers of roofing products with over 10 distribution centers acr…
Branch Agent- Kakamega Branch
The Branch Agent is the first point of contact for customers visiting or calling a Royal Mabati Factory Ltd branch. The role ensures a consistent Royal Mabati brand experience, supports conversion of walk-in and inbound inquiries into sales, and strengthens customer trust in Royal Mabati roofing and building solutions.
Key Skills & Qualifications:
- Education: Diploma or Degree in Marketing, Business Administration, Sales, or related field.
- 1-3 years’ experience in retail sales, customer service, or building materials industry preferred.
- Experience in roofing, construction, hardware, or manufacturing sectors is an added advantage. Strong communication and interpersonal skills (English & Swahili).
- Customer-focused with a sales mindset.
- Ability to explain technical products in simple terms.
- Organized, accurate, and detail-oriented.
- Comfortable working in a busy branch environment.
- Basic computer literacy (CRM, Excel, POS systems).
- Results-oriented, strategic thinker, and proactive problem-solver.
- Demonstrated motorcycle riding proficiency will be considered an added advantage.
Key Responsibilities.
- Receive and professionally engage walk-in customers at Royal Mabati branches.
- Understand customer needs (roofing type, measurements, budget, location, project stage).
- Guide customers on pricing, promotions, and lead times.
- Handle quotations and order processing.
- Handle all incoming customer calls and respond to inquiries promptly and professionally.
- Record all walk-in and call inquiries in the approved Royal Mabati lead tracker or CRM.
- Uphold Royal Mabati brand standards at branch level: Product displays, Price lists and brochures, Branding and personal presentation
- Work closely with Field Sales representatives, Production & Logistics teams.
- Collect customer feedback on products, pricing, service, and delivery.
- Handle basic customer complaints professionally and escalate as required.
- Prepare and submit daily/weekly reports on: Walk-in traffic, Inbound calls, Leads generated and Conversion status.
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